Bonga Mthembu
Isipingo Hills
Summary
Results-driven professional with expertise in technical operations, real-time analysis, and customer service. Adept at system error management, technical support, and networking. Proven ability to enhance operational efficiency and drive excellent service levels in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Technical Worker
Transnet RNC
Durban
01.2024 - 08.2024
- Trimmed and maintained vegetation to ensure a safe, tidy work environment.
- Ensured proper gradient during installation of precast concrete U-drains.
- Built stone walls and installed gabion baskets to minimize disruptions.
- Maintained high housekeeping and safety standards daily.
Scaffold Assistant
10.2020 - 03.2022
- Ensured scaffold equipment and storeroom cleanliness.
- Assisted with scaffold assembly, ensuring proper work order.
- Maintained consistent housekeeping throughout the workday.
Real-Time Controller/Analyst
CCI
03.2018 - 09.2020
- Monitored real-time employee adherence and operational efficiency.
- Tracked system downtime and provided reports to senior management.
- Ensured service levels were optimized in a high-paced customer service environment.
Sales Agent (TalkTalk)
CCI
04.2016 - 03.2018
- Handled inbound and outbound sales and customer retention.
- Assisted home movers with service transfers and technical support.
Driver/Technician
ComService Solutions
04.2013 - 12.2014
- Maintained Cell C towers and performed network drive tests.
- Transported technicians to remote locations for system configurations.
Education
Technical Support NQF Level 4 - Information Technology
Gateway City College
01.2015
Management NCV Level 2 - Business Management
Ethekwini College (Umbilo)
01.2010
Small Business - Entrepreneurship
Berea Technical College
01.2008
Civil Engineering N1 - Engineering
Coastal College
01.2006
Grade 10 -
West Ridge High School
01.2005
Some College (No Degree) - Occupational Health And Safety
Emcare
DurbanSkills
- System Error Management
- Technical Support Assistance
- Microsoft Office
- Basic Networking Skills
- Computer System Maintenance
- Basic Fire Fighter
- First Aid 1-2-3
- Scaffolding Assembly
- Machinery Operation
- Analytical Problem Solving
- Customer Service
- Determination
- Teamwork & Collaboration
- Safety Compliance
References
- Mr S Blose, TDT Communications Services, Safety Manager, 073 097 1504
- Avinash Indarjee, CCI South Africa, Workforce Manager, 083 231 5557
- Zonke Ndandane, Transnet RNC, 061 450 0402
Languages
- IsiZulu, Fluent
- English, Fluent
- Spanish, Beginner
Personal Information
Hobbies: Learning new skills, Exploring technology trends, Exercising, Traveling, Reading and listening to podcasts
Languages
Zulu
First Language
English
Advanced
C1
Timeline
Technical Worker
Transnet RNC
01.2024 - 08.2024
Scaffold Assistant
10.2020 - 03.2022
Real-Time Controller/Analyst
CCI
03.2018 - 09.2020
Sales Agent (TalkTalk)
CCI
04.2016 - 03.2018
Driver/Technician
ComService Solutions
04.2013 - 12.2014
Technical Support NQF Level 4 - Information Technology
Gateway City College
Management NCV Level 2 - Business Management
Ethekwini College (Umbilo)
Small Business - Entrepreneurship
Berea Technical College
Civil Engineering N1 - Engineering
Coastal College
Grade 10 -
West Ridge High School
Some College (No Degree) - Occupational Health And Safety
Emcare