Microsoft Excel
Bonga Mdludlu
Call Center Agent
Johannesburg
Summary
Hard worker seeking an entry level position in a professional environment as this would give the opportunity to further my knowledge and skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Call Center Sales Agent
Icontact BPO
2024.01 - 2024.03
- Conducted thorough needs assessments for each client interaction, identifying opportunities for upsells or cross-sells as appropriate.
- Contributed positively to the overall work environment by maintaining a positive attitude even under pressure or during challenging situations.
- Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.
Outbound Call Center Agent
Italk Financial Services
2023.02 - 2023.12
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Assistant Teacher
L4 Learning Academy
2022.07 - 2023.01
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Part Time Assistant
Yonela Siziba
2021.07 - 2022.01
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Supported business growth by assisting in marketing campaigns and coordinating events.
Education
High School Diploma -
Ferndale High SChool
Johannesburg, South Africa 2001.04 -
Skills
CRM Software
Stress Tolerance
Call Center Customer Service
Building rapport
Software
Microsoft Word
Timeline
Call Center Sales Agent
Icontact BPO
2024.01 - 2024.03
Outbound Call Center Agent
Italk Financial Services
2023.02 - 2023.12
Assistant Teacher
L4 Learning Academy
2022.07 - 2023.01
Part Time Assistant
Yonela Siziba
2021.07 - 2022.01
High School Diploma -
Ferndale High SChool
2001.04 -