Summary
Overview
Work History
Education
Skills
Software
Timeline
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Bonga Mdludlu

Call Center Agent
Johannesburg

Summary

Hard worker seeking an entry level position in a professional environment as this would give the opportunity to further my knowledge and skills.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Call Center Sales Agent

Icontact BPO
01.2024 - 03.2024
  • Conducted thorough needs assessments for each client interaction, identifying opportunities for upsells or cross-sells as appropriate.
  • Contributed positively to the overall work environment by maintaining a positive attitude even under pressure or during challenging situations.
  • Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.

Outbound Call Center Agent

Italk Financial Services
02.2023 - 12.2023
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
  • Increased sales by effectively presenting product information and persuading potential customers to make purchases.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

Assistant Teacher

L4 Learning Academy
07.2022 - 01.2023
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.

Part Time Assistant

Yonela Siziba
07.2021 - 01.2022
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Supported business growth by assisting in marketing campaigns and coordinating events.

Education

High School Diploma -

Ferndale High SChool
Johannesburg, South Africa
04.2001 -

Skills

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Software

Microsoft Excel

Microsoft Word

Timeline

Call Center Sales Agent

Icontact BPO
01.2024 - 03.2024

Outbound Call Center Agent

Italk Financial Services
02.2023 - 12.2023

Assistant Teacher

L4 Learning Academy
07.2022 - 01.2023

Part Time Assistant

Yonela Siziba
07.2021 - 01.2022

High School Diploma -

Ferndale High SChool
04.2001 -

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Bonga MdludluCall Center Agent