Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Skills Experience
Timeline
Hi, I’m

Bonga Mbunjana

East London

Summary

Motivated and knowledgeable IT Support Technician with over 5 years of hands-on experience in technical support, computer repair, operating systems, and network infrastructure. Skilled in troubleshooting, remote support, and administrative tasks. Passionate about continuous learning and contributing to IT teams that value reliability, performance, and user satisfaction.

Overview

8
years of professional experience
1
Certification

Work History

Nedo

Technician & Facilitator (Internship)
06.2022 - 07.2023

Job overview

  • Company Overview: Hosted by Silulo Ulutho Technologies
  • Assisted with network installations, user account setups, and system configuration for new classrooms and shops.
  • Provided technical support for various IT issues, handled user complaints, and resolved software problems.
  • Supported system backups and conducted daily system checks to maintain operational integrity.
  • Hosted by Silulo Ulutho Technologies
  • Managed customer support requests and improved service efficiency by responding promptly to technical alerts.

Cosmetic Connection

Cashier (Temporary)
09.2021 - 12.2021

Job overview

  • Managed customer transactions, processed payments, and balanced cash registers daily.
  • Provided excellent customer service and resolved payment issues in a fast-paced retail environment.

Admin Clerk (Temporary)
02.2021 - 05.2021

Job overview

  • Provided administrative support, managed office correspondence, and organized meetings for management.

Independent Technician
01.2016 - 01.2020

Job overview

  • Provided computer repairs, software installations, and virus removal services for fellow students and faculty members.
  • Gained hands-on experience in troubleshooting hardware, software, and networking issues.

Education

Walter Sisulu University

Higher National Diploma (HND)
12.2020

University Overview

Nzululwazi Senior Secondary School

National Senior Certificate (NSC)
12.2014

University Overview

Skills

  • Operating Systems: Windows 7/10/11, Windows Server
  • Technical Support: Advanced troubleshooting of hardware, software, and network-related issues
  • Remote Tools: Experience with AnyDesk, Microsoft Remote Desktop, and screen sharing platforms
  • Networking: Routers, switches, cabling, basic firewall configuration, DHCP, DNS, TCP/IP
  • Microsoft 365: Installation, support, and account management
  • Programming: Familiar with Python, HTML, and basic scripting for automation
  • Server Support: Configuration and basic troubleshooting of server environments
  • Administrative Skills: Setup and deployment of hardware/software for end users, asset tracking
  • Customer Service: Proven ability to resolve escalated issues, and train users on common IT tasks
  • Learning Agility: Quick to understand and adapt to new systems, platforms, and software tools
  • Experience in Helpdesk and Incident Management: Familiar with using ticketing systems to log and resolve IT issues, escalating tickets to higher-level support when necessary
  • Support for Remote Services & Office 365: Proficient in setting up user accounts, troubleshooting Office 365, and providing technical support for Microsoft Remote Desktop Services
  • Customer Interaction & Support: Strong experience working directly with end users, resolving IT requests, and offering training for new starters
  • System Monitoring & Backup Management: Conduct daily system checks, monitor backups, and ensure all services are running efficiently for clients
  • Exposure to VoIP Systems & Networking: Experience with troubleshooting network issues, including TCP/IP, DNS, and DHCP, and working with VoIP systems
  • Strong Understanding of SLAs: Committed to meeting service-level agreements and delivering prompt, effective support

Websites

Certification

  • CompTIA A+, Silulo Online Training, 2023-01-01
  • Network Support Course, Silulo Online Training, 2023-01-01
  • Computer Technician Course, Silulo Online Training, 2022-01-01
  • Call Center Training & Customer Service Course, Silulo Online Training, 2022-01-01
  • YES4Youth Work Readiness Training, 2023-01-01, professionalism, time management, communication, customer service, critical thinking
  • Certificate of Completion, Continuing Professional Development, 2022-01-01

Additional Skills Experience

Additional Skills Experience
  • Experience in Helpdesk and Incident Management: Familiar with using ticketing systems to log and resolve IT issues, escalating tickets to higher-level support when necessary.
  • Support for Remote Services & Office 365: Proficient in setting up user accounts, troubleshooting Office 365, and providing technical support for Microsoft Remote Desktop Services.
  • Customer Interaction & Support: Strong experience working directly with end users, resolving IT requests, and offering training for new starters.
  • System Monitoring & Backup Management: Conduct daily system checks, monitor backups, and ensure all services are running efficiently for clients.
  • Exposure to VoIP Systems & Networking: Experience with troubleshooting network issues, including TCP/IP, DNS, and DHCP, and working with VoIP systems.
  • Strong Understanding of SLAs: Committed to meeting service-level agreements and delivering prompt, effective support.

Timeline

Technician & Facilitator (Internship)
Nedo
06.2022 - 07.2023
Cashier (Temporary)
Cosmetic Connection
09.2021 - 12.2021
Admin Clerk (Temporary)
02.2021 - 05.2021
Independent Technician
01.2016 - 01.2020
Walter Sisulu University
Higher National Diploma (HND)
Nzululwazi Senior Secondary School
National Senior Certificate (NSC)

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Bonga Mbunjana