Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Information
Timeline
Generic
Bonang Moloi

Bonang Moloi

Network VoIP Engineer
Pretoria,GP

Summary

Good day

Thank you for kindly reviewing my application

My name is Bonang Moloi and I am a highly skilled and competent Voice/Network engineer with about 8 years experience in the Telecommunication Industry. I have experience in Technical Support, Customer Service , Team Building , Troubleshooting , Networking and Voice (VoIP). I have strong leadership skills with a track record of good performance and I graduated from Ifundi and CTU Training Solutions. I have also been upskilling myself by obtaining my CCNA - Cisco Certified Network Associate Certification last month and not only that but I have also managed to get my YCCA - Yeastar Certified Cloud Associate Certification (PBX) along with my Fortinet Certified Associate Cybersecurity Certification including my ISC2 Cybersecurity Course Completion Badge. I am currently still busy studying for my SIP School Certified Associate- SSCA exam as I am passionate about VoIP/Networking and I want to grow and showcase my skills within your organization/company .

I am a hard working individual who loves taking on new challenges as they come and I am willing to also learn new skills as in our IT field we learn everyday as we fix clients technical issues. I am a good person to work with. I see myself as an outgoing individual who is full of life and it makes me happy to resolve technical issues and seeing clients happy because when a task has been assigned to me I always make it my responsibility to get the JOB done and seeing/getting a positive outcome is my priority.

By hiring me I will add value to the support team by making sure that I keep up to the company standards interms of service delivery and also make sure that all technical issues are resolved within the provided SLA and ensure that all clients are happy with the service they received from me.

Thank you

Bonang Moloi

Overview

2
2
Languages
32
32
Certifications
10
10
years of professional experience

Work History

VoIP Network Engineer

Vodacom Business
01.2023 - Current
  • Working with Broadsoft
  • Working on Hosted Voice platform
  • ServiceNow
  • Working on Enterprise Voice
  • Network Troubleshooting
  • Working on Cisco Routers
  • Business Connect Network
  • Working with BIW Connections
  • Identify the issues with in the VoIP Telephone system
  • Advise with better VoIP solutions to clients
  • Working on Velo Cloud and Meraki Networks
  • Sip Trunking

NOC Voice Engineer

BitCo Telecoms
01.2021 - 01.2023
  • Working on Asterisk PBX (Linux)
  • Configuring Extensions on Asterisk PBX (Linux)
  • Provisioning VoIP Phones
  • Testing & Repair of Voip phones
  • Yealink (Using Asterisk PBX Linux)
  • Configured MikroTik routers for network management
  • Configuring Extensions on Cloud Based PBX
  • Troubleshooting technical errors
  • Investigate and identify the source of problems
  • Understanding of Class and Quality of Service
  • MikroTik
  • Assist with technical information internally

Senior Voice Engineer

Voxtelecom
01.2019 - 01.2021
  • Troubleshooting/Configuring Grandstream VoIP phones
  • Testing & Repair of Voip phones:
  • Loading skype for business firmware, license and app on Yealink units
  • Installing and configuration of Yealink VC
  • Auto provision yealink phones
  • Yealink
  • Snom
  • Gigaset
  • Polycom
  • Updating Firmware
  • MikroTik
  • Remote and Telephonic support
  • Troubleshooting technical error
  • Basic configuration of Grandstream ucm
  • Responding to tickets assigned to me

Junior Technical Engineer

Voxtelecom
01.2016 - 01.2018
  • E-mail support (pop and exchange)
  • ADSL, Fibe, VOIP support
  • Troubleshooting adsl and fibre connection
  • Configuring adsl, fibre routers Mikrotik
  • Had Mikrotik advanced training
  • Troubleshoot and configure Supa fone/Gigaset VoIP
  • APN setup and support
  • MikroTik

Education

High School - Grade 12

Harrismith Hoer Skool

National Certificate - IT Technical Support-NQF level 4 (Learnership)

CTU training Solutions

Configuring and supporting Grandstream VoIP phones and IP cameras Certified

Miro

3CX Basic Certified Engineer v16 certification, 3CX Intermediate Certified Engineer v16 Certificate

3CX

National Certificate - Generic Management- NQF Level 5

Services Seta

Skills

VoIP network engineering

Broadsoft expertise

Hosted voice platforms

ServiceNow proficiency

Velo Cloud networking

VoIP solutions advising

VoIP telephone systems

Business Connect networks

Cisco routers configuration

Network troubleshooting

SIP trunking

VoIP phone provisioning

Remote technical support

Certification

Name of Institution: Cisco Systems (2024)

Interests

Trading stock markets, Reading and Traveling

Personal Information

  • Date of birth: 29 October 1993
  • Citizenship: South African
  • Sex: Male
  • Drivers license: Yes
  • Marital status: Single
  • ID number: 9310295516086
  • Health: Good

Timeline

VoIP Network Engineer

Vodacom Business
01.2023 - Current

NOC Voice Engineer

BitCo Telecoms
01.2021 - 01.2023

Senior Voice Engineer

Voxtelecom
01.2019 - 01.2021

Junior Technical Engineer

Voxtelecom
01.2016 - 01.2018

National Certificate - Generic Management- NQF Level 5

Services Seta

3CX Basic Certified Engineer v16 certification, 3CX Intermediate Certified Engineer v16 Certificate

3CX

Configuring and supporting Grandstream VoIP phones and IP cameras Certified

Miro

National Certificate - IT Technical Support-NQF level 4 (Learnership)

CTU training Solutions

High School - Grade 12

Harrismith Hoer Skool
Bonang MoloiNetwork VoIP Engineer