BONAKELE NGEMA
Hostess And Management
Johannesburg
Summary
Dynamic and results-driven professional with extensive experience as a Hostess and Manager at Laparada Cedar Square. Expert in customer service and reservation management, I successfully reduced wait times and enhanced guest satisfaction. Proven ability in inventory ordering and training staff, ensuring a high standard of service in a fast-paced environment.i am able to make sure that there is communation and teamwork through out the whole staff during service.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Hostess and Manager
Laparada Cedar Square
Johannesburg, South Africa
08.2023 - 04.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- was able to deal with guest complains
- i was trusted with ordering of stock and counting it
- was doing most of the admin job eg invoices
- very good in doing tabletouches and making sure that guest are getting very good service
- made sure that all bookings are attend very well and respected
- i am a early which means i am good time keeper
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Skills
Customer service
Reservation management
Inventory ordering
Administrative tasks
Cross-training staff
Time management
l love reading
i love read different kind of books
Timeline
Hostess and Manager
Laparada Cedar Square
08.2023 - 04.2025