BONAKELE NGEMA
Hostess And Management
Johannesburg
Summary
Dynamic and results-driven professional with extensive experience as a Hostess and Manager at Laparada Cedar Square. Expert in customer service and reservation management, I successfully reduced wait times and enhanced guest satisfaction. Proven ability in inventory ordering and training staff, ensuring a high standard of service in a fast-paced environment.i am able to make sure that there is communation and teamwork through out the whole staff during service.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Hostess and Manager
Laparada Cedar Square
08.2023 - 04.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- was able to deal with guest complains
- i was trusted with ordering of stock and counting it
- was doing most of the admin job eg invoices
- very good in doing tabletouches and making sure that guest are getting very good service
- made sure that all bookings are attend very well and respected
- i am a early which means i am good time keeper
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Skills
Customer service
Reservation management
Inventory ordering
Administrative tasks
Cross-training staff
Time management
l love reading
i love read different kind of books
Timeline
Hostess and Manager
Laparada Cedar Square
08.2023 - 04.2025
Similar Profiles
Arianna SegaArianna Sega
Team Lead Supervisor at Cedar Fair-Cedar PointTeam Lead Supervisor at Cedar Fair-Cedar Point
Srinivasulu MSrinivasulu M
Manager at Juniper Square represented by Work Futur Square Pvt. Ltd in IndiaManager at Juniper Square represented by Work Futur Square Pvt. Ltd in India
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Ovhaehone Obadya TshivhonammbiOvhaehone Obadya Tshivhonammbi
Casual Worker at Mr PriceCasual Worker at Mr Price
Lebogang ChepapeLebogang Chepape
Collections Agent at NutunCollections Agent at Nutun