Bomikazi Ngqinambi
Cape Town
Summary
Dynamic professional with proven cash handling expertise and exceptional customer service skills, honed as a Till Operator at Wellness Warehouse. Recognized for training new team members and enhancing performance through effective communication and teamwork. Committed to maintaining accuracy in transactions while fostering customer loyalty and satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Certificate Invigilator
Department of Education
11.2024 - 12.2024
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
- Supported students with special accommodations by providing additional resources or modified testing environments as needed.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Assisted in the compilation of exam results and reports for school administration, ensuring timely delivery of accurate data.
- Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting the testing process for other students.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Attended training sessions on updated exam policies or procedures as needed, ensuring continued compliance with changing standards for invigilation practice.
Switch Board Operator
Leaf Capital
02.2011 - 01.2013
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Documented messages and forwarded to correct individual.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Till Operator
Wellness Warehouse
01.2019 - 2020
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
Field Supervisor
Statistics Of South Africa
2022 - 2022
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Planned and scheduled field activities according to set timelines and order of operations.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Kept teams on task to complete milestones on time.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Supervised field operations teams to complete projects within established timelines.
Education
High School Diploma - Marketing Management
Northlink College
Cape Town,Bellville CampusSkills
Cash handling expertise
Certification
Living Naturally Academy(Wellness Warehouse)
Timeline
Senior Certificate Invigilator
Department of Education
11.2024 - 12.2024
Living Naturally Academy(Wellness Warehouse)
01-2020
Till Operator
Wellness Warehouse
01.2019 - 2020
Switch Board Operator
Leaf Capital
02.2011 - 01.2013
Field Supervisor
Statistics Of South Africa
2022 - 2022
High School Diploma - Marketing Management
Northlink College