Summary
Overview
Work History
Education
Skills
Timeline
PERSONAL INFORMATION
Generic

Bokang Thema

Communications And Stakeholder Officer
Tshwane

Summary

I am an accomplished professional with a comprehensive skill set cultivated through academic achievements and hands-on experience. I have a Bachelor's degree in Communication Sciences from the University of South Africa, along with diplomas in Project Management and Tourism and Tour Operations from IIE/Varsity College. Proficient in Microsoft Office suite, adept at problem-solving abilities and collaborative teamwork. Exhibits excellent interpersonal communication skills and excels in multitasking and prioritization. Served as a Youth Development Profiler at Gauteng Sports Arts and Culture, an Infra Worker at Transnet, and an Information and Ticket Office Supervisor at Arial Cableway. Demonstrated expertise in conducting household profiling, analyzing reports, and facilitating referrals. Successfully managed ticket office operations, including reconciliation of sales and financial settlements. Proven track record in event planning, marketing, and delivering exceptional customer service. Contributed voluntary services at The Ritz Carlton Hotel in California, USA, refining organizational and administrative competencies. Demonstrated proficiency in managing reservations, overseeing guest services, and ensuring adherence to hotel standards. Currently seeking new opportunities to leverage skills and experiences for continued professional growth and contribution to organizational success.

Overview

14
14
years of professional experience

Work History

Youth Development Profiler

Gauteng Sports Arts and Culture
Pretoria
11.2023 - 05.2024
  • Conducting household profiling on community youth.
  • Analyzing household reports.
  • Drafting referral letters and making household referrals.
  • Tracking cases related to sports, arts, culture, and recreation.
  • Attending ward-based meeting structures and ensuring implementation of household profiling, including community plan-based and 'TISH' strategy interventions
  • 6-month contract

Infra Worker

Transnet
Pretoria
01.2021 - 04.2021
  • Inspected and monitored railway tracks.
  • Checked, assessed, and maintained track-laying equipment.
  • Installed, maintained, and repaired tracks, sleepers, and ballads.
  • Operated Transnet equipment

Information and Ticket Office Supervisor

Arial Cableway
06.2012 - 11.2017
  • Administered online queries and online ticket purchases.
  • Assisted walk-in customers with relevant information about the attraction.
  • Reconciled ticket sales and cash deposits and prepared financial settlements regarding ticket office activities and events.
  • Developed weekly sales reports.
  • Checked daily ticket sales balances.
  • Analyzed and planned event needs for ticket staff, equipment, suppliers, and services and took appropriate action based on budget limitations.
  • Coordinated with outside agencies regarding ticket sales for non-university events. Participated in annual audit and interacted with auditors.
  • Planned and executed promotional events.
  • Answered inquiries and communicated information regarding upcoming events or new developments.
  • Managed advertising and related campaigns aimed at enhancing Aerial Cableway.
  • Assisted in setting prices for various activities.

Administrator

The Ritz Carlton Hotel
Lake Tahoe
11.2010 - 07.2011
  • Managing reservations and bookings.
  • Overseeing guest check-in and check-out processes.
  • Coordinating housekeeping and maintenance activities.
  • Handling guest inquiries and complaints.
  • Managing inventory and ordering supplies.
  • Ensuring compliance with hotel policies and procedures

Education

Total Quality Management

University of South Africa
Pretoria

Bachelors of Arts - Communication Sciences

University of South Africa
Pretoria
01-2024

Diploma - Project Management

IIE/ Varsity College
01-2013

Diploma - Tourism and Tour Operations

IIE/ Varsity College
Pretoria
01-2010

Grade 12 - undefined

Lighthouse Christian College
01-2007

Skills

Advanced PC literacy

5 years tourism experience

Customers/ stakeholder focused

Conflict handling

Marketing and sales

Problem solving

Project management Experience

Planning and implementation

Developing relationships

Administrative functions

Experience in stakeholder relations

Timeline

Youth Development Profiler

Gauteng Sports Arts and Culture
11.2023 - 05.2024

Infra Worker

Transnet
01.2021 - 04.2021

Information and Ticket Office Supervisor

Arial Cableway
06.2012 - 11.2017

Administrator

The Ritz Carlton Hotel
11.2010 - 07.2011

Diploma - Project Management

IIE/ Varsity College

Grade 12 - undefined

Lighthouse Christian College

Total Quality Management

University of South Africa

Bachelors of Arts - Communication Sciences

University of South Africa

Diploma - Tourism and Tour Operations

IIE/ Varsity College

PERSONAL INFORMATION

  • ID Number:
  • Gender: Male
  • Nationality: South African
Bokang ThemaCommunications And Stakeholder Officer