Boitumelo Reginah Mojahi
Unemployed
Johannesburg
Summary
Compassionate professional with experience in caregiving, merchandising, and dispatch. Skilled in providing person-centered care, enhancing retail displays to drive sales, and efficiently managing service requests. Strong communicator and organizer, adaptable in fast-paced environments, committed to delivering quality service.
Overview
16
16
years of professional experience
1
1
Language
Work History
Dispatch
Technikon Laboratories (Pty) Ltd
06.2020 - 03.2021
- Efficiently received and processed over 100 daily requests, including emergency calls and customer orders, maintaining 99% accuracy in data collection and minimizing response times.
- Accurately logged 100% of calls, dispatches, and operational data into tracking systems, improving report generation speed by 20%.
- Resolved operational delays by coordinating with cross-functional teams, reducing average resolution time by 30% and ensuring uninterrupted service delivery.
Merchandiser and Cashier
President Hyper Store
10.2015 - 06.2016
- Strategically arranged and displayed over 200 products weekly to maximize visual appeal, contributing to a 15% increase in customer engagement and a 10% boost in sales.
- Maintained clean, organized, and fully stocked shelves daily, reducing out-of-stock incidents by 25% and enhancing the overall shopping experience.
- Designed eye-catching product displays and signage that increased promotional sales by 20% during key campaigns.
- Assisted an average of 50 customers per day, providing product information and promptly resolving complaints, resulting in a 30% improvement in customer satisfaction ratings.
- Ensured the checkout area remained clean, organized, and inviting, contributing to positive customer feedback and a 12% increase in repeat business.
Care Worker
Itereleng Development Projects
03.2015 - 09.2015
- Provided daily personal care support to an average of 20 residents, including bathing, dressing, and feeding, consistently upholding residents’ dignity, comfort, and independence.
- Delivered person-centered care tailored to individual needs and cultural sensitivities, contributing to a 70% increase in resident satisfaction scores.
- Collaborated with healthcare and social care teams to coordinate holistic care plans, resulting in improved health outcomes and reduced hospital readmissions by 30%.
- Administered medication accurately under supervision according to MAR charts, achieving zero medication errors during tenure.
- Recorded vital observations and communicated timely feedback, supporting effective care planning and professional reviews that enhanced care quality.
Care Worker
Nazareth House Johannesburg
12.2004 - 02.2005
- Supported daily personal care activities—including dressing, washing, and feeding—for up to 15 residents, ensuring comfort and dignity at all times.
- Delivered personalized care aligned with residents’ individual needs and preferences, contributing to a 20% increase in resident satisfaction scores.
- Collaborated with multidisciplinary health and social care teams, helping reduce hospital readmissions by 15% through comprehensive, person-centered care.
- Provided timely and detailed observations to healthcare professionals, improving care planning efficiency by 25% and supporting continuous quality improvements.
Education
No Degree - Matriculation
Itshupeng Secondary School
Schweizer-Reneke, South Africa 04.2001 - 01.1999
Skills
Customer service
References
1.P. Maartens, Registered Nurse, nazfunds@telkomsa.net, 011 648 1002/3
2.Margaret Langa, Project Manager , itireleng.dp@gmail.com , 011 765 4017 / 082 662 6898
3. Reimar Herbert Klintworth, reimar@astrim.co.za 082 555 9599 / 011 674 1091
Timeline
Dispatch
Technikon Laboratories (Pty) Ltd
06.2020 - 03.2021
Merchandiser and Cashier
President Hyper Store
10.2015 - 06.2016
Care Worker
Itereleng Development Projects
03.2015 - 09.2015
Care Worker
Nazareth House Johannesburg
12.2004 - 02.2005
No Degree - Matriculation
Itshupeng Secondary School
04.2001 - 01.1999
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