Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Boitumelo Mogale

Monitoring And Evaluation | Project management Professional
Johannesburg
Boitumelo Mogale

Summary

Boitumelo is a detail-oriented, efficient, personable, responsible, self-motivated and confident social justice advocate with a BA Public Management and Governance degree, and 120 Hours TEFL Certificate. She has gained invaluable working experience of performing Monitoring and Evaluation duties with in-depth and profound knowledge of monitoring and evaluation principles and methods, developing logic models and indicators, using of graphic representation including computerized graphics, designing monitoring and evaluation instruments (interview schedules, questionnaires etc.). She is able to provide technical support, assess field conditions, support capacity building initiatives, and facilitate the collection of quality data and research. She seeks to solidify her career in project/ programme management and aims to use her experience in project planning and development, coordination and understanding on PMBOK. Boitumelo is able to listen actively and understand without bias and respond appropriately, possesses excellent verbal and written communication skills and an understanding of quantitative and qualitative research methods. She is able to work within a team setting to contribute to team task accomplishment and displays an ability to work independently with minimum supervision. With proven organizational and time management skills, she demonstrates an ability to work in diversified environments with excellent analytical skills. She is proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Her versatile background and willingness to learn makes her an exceptional addition to any team. Due to her great leadership potential and zest for life, she was selected among thousands of Southern African applicants to partake in the YALI RLC-SA Cohort 21 and graduated under the Public management and governance track.

Overview

7
years of professional experience
3
years of post-secondary education
2
Certifications
8
Languages

Work History

UNESCO Global peace village
Icheon-si

Education and Development Practitioner
05.2022 - 12.2022

Job overview

  • Curriculum and strategy development, implementation, feedback and assessment.
  • Project co-ordination.
  • Providing and curating lessons around global peace, environmental education, cultural diversification from a grass-roots level
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.

Department of social development
Johannesburg

Monitoring and Evaluation Intern
04.2021 - 05.2022

Job overview

  • Conducted quarterly verifications, assessed and evaluated findings.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Efficient execution of the technical indicator description.
  • Evaluated current processes to develop improvement plans.
  • Created and optimized records management strategies to coordinate and protect information.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bolt
Johannesburg

Customer Support Associate
01.2021 - 04.2021

Job overview

  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Handling tickets through Zendesk and Admin.
  • Conflict resolution between drivers and riders.
  • Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Vukani Ma-Africa community project
Soweto

Freelance Project Manager
08.2016 - 02.2021

Job overview

  • Sourcing sponsorships.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Maintained open communication by presenting regular updates on project status to stakeholders.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.

Quantanite- Bloom & Wild
Johannesburg

Senior Customer Service Associate
01.2020 - 01.2021

Job overview

  • Developed and maintained strong relationships with customers to foster repeat business.
  • Handling ticket escalations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Cross-trained and provided backup support for organizational leadership.

Barloworld motor retail
Boksburg

Receptionist
06.2019 - 12.2019

Job overview

  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

iTalki
online

ESL Teacher
06.2017 - 11.2019

Job overview

  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Developed activities and integrated technology to diversify instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Assessed work of adult students to evaluate progress and identify areas for improvement.

UJ Institute office of HIV/AIDS
Johannesburg, South Africa

Peer Mentor
2016 - 2019 (3 years)

Job overview

  • Demonstrated leadership skills in managing projects from concept to completion.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Provide education on Sexual reproductive health and rights.
    Menstrual health, and anti-SGBV advocacy and training.
  • Gained strong leadership skills by managing projects from start to finish.
  • Education around HIV/AIDS, prevention methods and empowerment.
  • Educating students on risky sexual behaviours.
  • Developing programs and campaigns to promote safe sexual reproductive health and rights.
  • Creating safe space for SGBV survivors and LGBTQI+.

Education

University of Johannesburg
Johannesburg, South Africa

Bachelor of Arts from Public Management
01.2016 - 04.2019

Skills

    Typical and atypical child development

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Accomplishments

    YALI (Young African Leaders initiative) RLC-SA Cohort 21

Certification

120 Hours TEFL

Timeline

YALI RLC-SA- public management and governance track

05-2023

Education and Development Practitioner

UNESCO Global peace village
05.2022 - 12.2022

Monitoring and Evaluation Intern

Department of social development
04.2021 - 05.2022

Customer Support Associate

Bolt
01.2021 - 04.2021

Senior Customer Service Associate

Quantanite- Bloom & Wild
01.2020 - 01.2021

120 Hours TEFL

12-2019

Receptionist

Barloworld motor retail
06.2019 - 12.2019

ESL Teacher

iTalki
06.2017 - 11.2019

Freelance Project Manager

Vukani Ma-Africa community project
08.2016 - 02.2021

Peer Mentor

UJ Institute office of HIV/AIDS
2016 - 2019 (3 years)

University of Johannesburg

Bachelor of Arts from Public Management
01.2016 - 04.2019
Boitumelo MogaleMonitoring And Evaluation | Project management Professional