Boitumelo Jacqueline Mahlangu
Pretoria
Summary
Dynamic professional with expertise in administration and human resources, adept at navigating changing workplace environments. Proven ability to enhance employee relations and drive team success through effective communication and problem-solving. Committed to fostering collaboration and achieving organizational goals. Organised Administration Clerk with strong skills in managing office operations and handling administrative tasks. Skilled in scheduling, data entry, and maintaining records, ensuring smooth and efficient workflow. Proven ability to support team members and provide excellent customer service, contributing to productive work environment. Bringing valuable organisational and communication abilities to enhance office efficiency and productivity.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Administration Clerk HRM
South African Police Service
Pretoria, South African
05.2025 - Current
- Monitored sickness and absence records, identifying patterns and addressing issues to improve overall attendance.
- Maintained comprehensive HR records, including contracts, performance reviews, and attendance data, ensuring compliance with GDPR.
- Assisted with the implementation of a new HR information system, improving data management and accessibility.
- Handled disciplinary and grievance procedures, ensuring fairness and legal compliance in all cases.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Prepared HR reports for senior management, highlighting key metrics and insights for informed decision-making.
- Implemented HR policies and procedures, aligning them with legal regulations and company objectives.
- Created succession plans and promotion paths for staff, promoting retention and leadership continuity.
- Gathered and analysed data extensively to obtain useful HR metrics.
- Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.
Administration Clerk
SAPS Local Criminal Record Centre
Pretoria, South Africa
12.2010 - 05.2025
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Handled confidential documents with discretion to protect sensitive information.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Updated and managed database systems to ensure accurate record-keeping.
- Analysed data for accuracy before inputting into system.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Secured data by following confidentiality procedures.
- Proofread and corrected different types of documentation.
Education
Bachelor of Science - Bachelor's in social science
Boston City Campus
Pretoria, GP01-2026
Higher National Diploma - Programme in HRM-NQF Level 6
UNISA
Pretoria, GP01-2010
matric - grade 12
Voortrekkerhoogte high school
Pretoria, GP01-2007
Certificate of Higher Education - certificate
Morpho South Africa Training
Pretoria, GPSkills
- HR compliance
- Data analysis
- Employee relations
- Recruitment support
- Microsoft Excel
- Record keeping
- Communication skills
- Conflict resolution
- Administrative skills
- Data Entry
- Strong communication
- Organisational skills
- Office record management
- Administrative support excellence
- Filing systems knowledge
- Time management proficiency
- Attention to Detail
- Office coordination
- Document management
- Filing system maintenance
- Microsoft Outlook
- Customer service experience
- Records maintenance
- Email handling efficiency
- Database management
- Confidentiality awareness
- Decision-Making confidence
- Task completion focus
- Critical thinking expertise
- Verbal articulation
- Data entry speed
- Document control expertise
- Written expression
Languages
Afrikaans
Intermediate
B1
English
Proficient
C2
Certification
- Morpho South African Training- Afis operator
- Tsakisi training &consulting-certificate in effective office administration course
- SAPS finger identification profile system course
- CRIM system course registration and docket register
- Circulation system, enquiry of wanted person
- CRIM system course general enquiry module
- LCRC Judication module
Personal Information
- residential address: Estelle estates Crn Willem Cruywagen and Commet street, Clarina Pretoria north
- jmokwena.123@gmail.com
- 0783235379
- DOB 1989.01.29
Timeline
Administration Clerk HRM
South African Police Service
05.2025 - Current
Administration Clerk
SAPS Local Criminal Record Centre
12.2010 - 05.2025
Bachelor of Science - Bachelor's in social science
Boston City Campus
Higher National Diploma - Programme in HRM-NQF Level 6
UNISA
matric - grade 12
Voortrekkerhoogte high school
Certificate of Higher Education - certificate
Morpho South Africa Training