Boitumelo Gladys Mthembu
1st And 2nd Line Ops Consultant
Johannesburg,GP
Summary
Dynamic professional with expertise in client relationship management and logistics at Standard Bank Limited. Proven ability to enhance revenue through innovative strategies and effective communication. Skilled in problem-solving and MS Office, adept at fostering team collaboration. Successfully reduced transportation costs by optimizing routes, demonstrating adaptability and flexibility in fast-paced environments.
Overview
5
5
years of professional experience
Work History
1st and 2nd Line Ops Consultant
Standard Bank Limited
Johannesburg, South Africa (Remote)
03.2024 - 02.2026
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Logistics Officer
Standard Bank Limited
Johannesburg, South Africa (Remote)
06.2021 - 03.2024
- Developed logistical checklists to guide activities support.
- Managed functional areas of logistics.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
Education
High School Diploma -
04.2001 -
- [Learnership Client Enablement], [Standard Bank], Completed 2022-12-01.
Skills
Problem-solving
Time management
Team collaboration and team work
Adaptability and flexibility
Software troubleshooting
Reports and documentation
Training and development
Risk assessment
Client relationships
MS office
Quality assurance
Effective communication
Multitasking and organization
Verbal and written communication
Timeline
1st and 2nd Line Ops Consultant - Standard Bank Limited
03.2024 - 02.2026
Logistics Officer - Standard Bank Limited
06.2021 - 03.2024
Forte Secondary School - High School Diploma,
04.2001 -