Boitumelo Sekhaphane
Office Assistant And Customer Representative
Summary
Detail-oriented and efficient Administrative Assistant with extensive experience in managing office operations, handling communications, and providing exceptional support to colleagues and clients. Adept at scheduling, record-keeping, and maintaining a high level of organization. Seeking to leverage skills and experience to contribute to a successful team.
Overview
5
5
years of post-secondary education
Work History
Part Time Assistant
Sparkle Cosmetics
8 2022 - 1 2024
- Managed over 5 appointments daily and scheduled weekly appointments, ensuring timely and efficient coordination.
- Handled incoming and outgoing emails, ensuring prompt responses and follow-ups.
- Maintained accurate electronic records and databases.
- Provided comprehensive administrative support including filing, organizing, and preparing packages.
- Coordinated inventory management, conducted regular inventory checks, and maintained office supplies.
- Developed and maintained strong relationships with suppliers and courier companies.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Sales consultant
Private Label Promotions
3 2012 - 5 2012
- Explained products and services to clients, addressing 50 inquiries and concerns daily.
- Identified and executed upselling and cross-selling opportunities.
- Provided technical support, troubleshooting issues, and escalating complex problems.
- Maintained detailed records of customer interactions and resolutions.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base
Nail technician
Camelot Spa
8 2019 - 11.2019
- Ensure seamless virtual operations by maintaining accurate records, calendars, and communication channels.
- Provide exceptional customer service through prompt and professional phone, email, and chat support.
- Develop and expand skillset by learning new systems, software, and processes, and seeking guidance from colleagues and training opportunities.
- Manage virtual "cash handling" responsibilities, including:
- Accurately processing transactions and balancing virtual payments.
- Opening and preparing virtual systems for daily operations, including setting up schedules and preparing necessary digital materials.
- Streamlined appointment scheduling process, reducing wait times and enhancing customer experience
Junior nail technician
Dischem
09.2018 - 03.2019
- Provide virtual support to senior team members and clients through email, phone, and chat.
- Manage online bookings and schedules, ensuring accuracy and minimizing conflicts.
- Coordinate with team members to ensure seamless virtual operations.
- Maintain organized digital records and perform virtual "stock taking" tasks, such as monitoring system updates and ensuring software is up-to-date.
- Assist with virtual sales and customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Retention specialist
Cell C
2 2015 - 12.2015
- .Managed client accounts, including contract upgrades and resolving inquiries.
- Coordinated with courier companies to ensure timely delivery of products.
- Enhanced customer satisfaction through effective communication and prompt problem resolution.
- Documented client interactions and ensured accurate record-keeping.
- Boosted customer loyalty with introduction of rewards program tailored to frequent users.
- Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
Retention specialist
Vodacom
1 2013 - 11.2014
- Conducted regular account reviews and identified opportunities for contract upgrades.
- Managed online and telephonic inquiries to retain clients and resolve concerns.
- Collaborated with sales teams to generate new leads and build client relationships.
- Documented interactions and maintained accurate records.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement, enhancing overall satisfaction.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Education
Administrative support & administration basics - Administrative Assistance And Secretarial Science
Workforce Academy Partnership (online)
06.2023
TEFL - Education
Workforce Academy Partnership (online)
03.2023
Nail Technology - Beauty
Sparkle Cosmetics
01.2019
Early childhood development - Education
Power of Play (Online)
Department Of Basic Education 09.2018
High School Diploma -
Azara Secondary School
01.2005 - 12.2009
Skills
- Excellent communication and interpersonal skills
- Administrative skills including answering phones, filing, and data entry
- Knowledge of sales and marketing principles
- Strong time management and organizational skills
- Analytical and data analysis capabilities
- Proficiency in CRM software and Microsoft Office Suite
- Adaptability and ability to work in fast-paced environments
- Effective problem-solving and conflict resolution skills
- Strong customer service and relationship-building abilities
- Excellent communication and interpersonal skills
References
Available upon request
Languages
English
Advanced (C1)
Timeline
Junior nail technician
Dischem
09.2018 - 03.2019
High School Diploma -
Azara Secondary School
01.2005 - 12.2009
Part Time Assistant
Sparkle Cosmetics
8 2022 - 1 2024
Sales consultant
Private Label Promotions
3 2012 - 5 2012
Nail technician
Camelot Spa
8 2019 - 11.2019
Retention specialist
Cell C
2 2015 - 12.2015
Retention specialist
Vodacom
1 2013 - 11.2014
Administrative support & administration basics - Administrative Assistance And Secretarial Science
Workforce Academy Partnership (online)
TEFL - Education
Workforce Academy Partnership (online)
Nail Technology - Beauty
Sparkle Cosmetics
Early childhood development - Education
Power of Play (Online)
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