Boitumelo Sekgothe

• Analyzed complex claims to ensure adherence to regulatory standards, enhancing compliance and minimizing processing errors.
• Assessing with retirement death claim, early retirement maturity claims, Health + claims, life covers and dread disease.
• Assisting Superviour ( Dedani) with monthly reporting
• Assisting with CIIMS claims
• Collaborated with cross-functional teams to address claims-related inquiries, improving communication and customer satisfaction.

• Delivered quality service with friendly and professional demeanor.
• Planned employee workloads and delegated tasks strategically to
  meet seasonal fluctuations in demand.
• Assisting senior manger ( Magda Degli Umberti and Jermaine Padiachi) with monthly reporting.
• Assisting Manger with allocating to the team daily work.
• Assisting managers with oversee the claims workload and manage backlogs.
• Assisting with JIRA logs and escalations.
• Perform bi-annual reviews of claims requirements and provide structured feedback for process enhancement
• Conducting daily reconciliations of claims received, paid, and repudiated, analyzing data to optimize team capacity
  

• Assessing death claims and investment under R50 000
• Trained new staff on office procedures and systems, fostering a knowledgeable and capable team.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

• Assisted customers with credit card inquiries, ensuring timely resolution and contributing to overall customer satisfaction.
• Handled complex transactions and account issues, enhancing operational efficiency and improving service delivery.
• Educated clients on credit card features and benefits, fostering informed usage and encouraging responsible financial practices.
• Collaborated with team members to streamline processes, leading to reduced response times and improved service quality.
• Processed cash and card payments during busy shopping periods,
  limiting customer wait times.

Contributed to increased sales across departments, connecting
existing clients with colleagues and cross-selling product range.

Demonstrated products to show potential buyers benefits and
advantages and encourage purchases.

Used exceptional organizational and time management skills to
coordinate sales processing and product delivery.