Summary
Overview
Work History
Education
Skills
Timeline
Boitumelo Sebehela

Boitumelo Sebehela

Receptionist
Stellenbosch

Summary

Proactive and detail-oriented professional with proven experience in customer service and office management, notably at Asara Wine Estate & Hotel. Excelled in streamlining operations, enhancing client relations through effective communication, and maintaining meticulous records. Skilled in Microsoft Office and teamwork, consistently achieving high levels of customer satisfaction and operational efficiency.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Receptionist

Asara Wine Estate & Hotel
02.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Cashier

Spar
06.2020 - 08.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

No Degree - Hospitality And Catering Services

Boland Collage, Stellenbosch, South Africa
04.2001 -
  • Completed Coursework: ExtraOrdinary Solution, 2023
  • Hospitality & catering Service, Asara wine estate & Hotel, Completed 2024

Skills

Telephone skills

Timeline

Receptionist - Asara Wine Estate & Hotel
02.2023 - Current
Cashier - Spar
06.2020 - 08.2021
Boland Collage - No Degree, Hospitality And Catering Services
04.2001 -

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