Boitumelo Prudence Lemao
Bloemfontein,Free State
Summary
Accomplished supervisor with a strong focus on meeting customer expectations and achieving company goals. Successfully directs high-producing teams while building lasting employee rapport. Possesses exceptional knowledge of cost-reduction methods and streamlining production processes. Recognized for guiding teams and boosting performance, this quick-thinking supervisor excels in practical problem-solving and possesses excellent issue and conflict resolution skills. The ability to drive team and organizational success is evident through expertise in process improvement and inventory control.
Overview
27
27
years of professional experience
Work History
Supervisor Revenue Measurement
Eskom
01.2019 - Current
- Company Overview: Revenue Management
- Managed customer service and meter reading for accurate billing
- Supervised meter reading contractors
- Ensured adherence to measurement processes and audit requirements
- Compiled and analyzed KPI and expenditure reports
- Provided operational support to value chain processes
- Revenue Management
Business Analyst
Eskom
01.2011 - 01.2019
- Company Overview: Information Management
- Identified and implemented regional improvement initiatives
- Conducted cost-benefit analysis and business performance benchmarking
- Provided logistical support for value chain processes
- Managed regional project roll-out plans and tracked progress
- Information Management
Commodity Buyer
Eskom
01.2009 - 01.2011
- Company Overview: Procurement Department
- Processed specialized/project purchases
- Evaluated tenders and negotiated approved options
- Administered contracts and maintained efficiency
- Procurement Department
Administrative Support
Eskom
01.2007 - 01.2009
- Company Overview: EDFS Department
- Organized functions, prepared presentations, and managed office logistics
- Maintained filing systems and administered claims
- EDFS Department
Programme Coordinator
University of the Free State
01.2002 - 01.2007
- Company Overview: School of Management
- Marketed unique adult-learning programs
- Assisted with student registration and placements
- Provided career planning and financial advice
- School of Management
Student Assistant
University of the Free State
01.2004 - 01.2005
- Company Overview: Centre for Business Dynamics
- Managed diary and travel arrangements for department heads
- Organized seminars and maintained student records
- Centre for Business Dynamics
Secretary
Reder Housing and Development Agency
01.1998 - 01.1999
- Assisted with loan applications and client inquiries
- Communicated with lawyers and managed diaries
Education
Certificate - Business Process Analysis
Indigo Cube Academy
01.2018
Certificate - OHS Act and Regulations
Agisanang SA Training CC
01.2014
Certificate - ITIL Version: 2011 Foundation
ILX Group
01.2012
Certificate - Quality Awareness ISO9001:2008
SQMI Learning Centre
01.2012
B.Tech - Project Management
Central University of Technology
01.2006
National Diploma - Office Management and Technology
Central University of Technology
01.2005
Certificate - Frontline and Public Relations
Damelin Management College
01.1998
Grade 12 - undefined
Moemedi High School
01.1997
Skills
- Strategic Thinking
- Big Picture Analysis
- Project Management
- Financial Decision-Making
- Mentorship
- Coaching
- Verbal Communication
- Written Communicatio
- Technical Proficiency
- MS Office Suite
- SAP
- PUB Assets Management
- Zenzele
- Maximo
- PeopleSoft
- GroupWise
- K2(Kana)
- Hyperwave
Hobbies and Interests
- Eskom Women Development Programme
- Community Charity Initiatives
- Youth Moral Support Programmes (Art, Music, Drama, Dance)
- Outdoor Activities (Camping, Hiking, Cycling)
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Southern-Sotho
Advanced (C1)
Xhosa
Intermediate (B1)
Tswana
Advanced (C1)
Timeline
Supervisor Revenue Measurement
Eskom
01.2019 - Current
Business Analyst
Eskom
01.2011 - 01.2019
Commodity Buyer
Eskom
01.2009 - 01.2011
Administrative Support
Eskom
01.2007 - 01.2009
Student Assistant
University of the Free State
01.2004 - 01.2005
Programme Coordinator
University of the Free State
01.2002 - 01.2007
Secretary
Reder Housing and Development Agency
01.1998 - 01.1999
Certificate - OHS Act and Regulations
Agisanang SA Training CC
Certificate - ITIL Version: 2011 Foundation
ILX Group
Certificate - Quality Awareness ISO9001:2008
SQMI Learning Centre
B.Tech - Project Management
Central University of Technology
National Diploma - Office Management and Technology
Central University of Technology
Certificate - Frontline and Public Relations
Damelin Management College
Grade 12 - undefined
Moemedi High School
Certificate - Business Process Analysis
Indigo Cube Academy
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