Boitumelo Nthateng Maunye

• -Handled complaints and inquiries from customers.

• -Streamlined communication between drivers, and customers to ensure accurate order fulfillment and timely delivery.

• -Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.

• -Performed routine administrative work with customer assistance, cashiering and data.

• -Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.

• -Boosted customer satisfaction with prompt resolution of inquiries, complaints, and special requests.

• -Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.

• -Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• -Tracked delivery progress to identify possible delays and provide real-time updates to customers.

• -Answered phone calls and responded to customer emails.

• -Handling incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required
• -Handling incoming email and texts from customers
• -Provide administrative support to the executive staff when needed, such as data entry and record-keeping
• -Keep the lobby neat and organized to ensure clients are comfortable and feel welcomed
• -Weighing, pricing and packaging purchased items, as well as processing payments
• -Advising customers on baked goods selection and taking orders
• -Ordering of stock

• -Respond to customer inquiries, assess problems, and provide solutions through emails and telephonically
• -Assisted more than 100 Rage stores with regard to instore queries (Exchange, refunds and customer complaints)
• -Offered training to new employees including instore shop Assistant and Cashiers
• -Reviewing and making changes on customers' account when needed
• -Handled incoming calls and forward to the relevant departments
• -Maintained clean front desk and updated employees personal details on the Server

• -Sanatize and screen school children, Educators and visitors
• -Educated teachers and leaners on emergency response and safe work practices
• -Monitored workplace activities to determine compliance with safety regulations and standards

• -Measured height, length and width of products to verify compliance with standards
• -Increased overall productivity through effective communication with team members and supervisors
• -Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage
• -Contributed to continuous improvement initiatives by providing feedback on machine performance and suggesting process improvements
• -Improved packaging efficiency by implementing standardized operating procedures for machine setup and operation
• -Monitored and adjusted machine settings to maintain product quality and accuracy
• -Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions
• -Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules
• -Maintained high quality standards by routinely inspecting finished products for defects or deviations from specification

• -Maintained confidentiality of information regarding clients and company
• -Compiled information from files and research to satisfy information requests
• -Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
• -Maintained visitor log for entering and leaving facility for security purposes
• -Provided clerical support to company employees by copying, faxing, and filing documents
• -Kept reception area clean and neat to give visitors positive first impression

• -Updated merchandise pricing to match new values and special promotional rates
• -Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
• -Stocked merchandise, clearly labeling items, and arranging according to size or color
• -Marked stock with identification tags and labels to outline information such as storage locations
• -Worked with customers to pack items according to specific desires and requirements
• -Transported merchandise to sales floor and replenished out-of-stock and low-stock items
• -Recorded daily activities for inventory control
• -Checked product levels and recommended new purchases

• -Demonstrated product features, answered questions and redirected objections to highlight positive aspects
• -Identified and resolved discrepancies and errors in customer accounts
• -Performed cash, card and check transactions to complete customer purchases
• -Stocked, tagged and displayed merchandise as required
• -Maintained current knowledge of store promotions and highlighted sales to customers
• -Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• -Monitored self-checkout systems and provided help in resolving complex problems
• -Worked with floor team and managers to meet wide range of customer needs
• -Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers