Boitumelo Noko
Johannesburg
Summary
Dynamic fraud prevention expert with a proven track record at Standard Bank of South Africa, adept in leveraging SAFPS and forensic investigation skills to safeguard assets and enhance customer trust. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. Excelled in mentoring teams and pioneering fraud detection strategies, achieving significant risk mitigation. Renowned for analytical prowess and exceptional problem-solving capabilities.
I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. I have a deep appreciation for the intricacies of effective teamwork and am known for my unwavering commitment to fostering a positive and productive group dynamic. I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.
Overview
16
16
years of professional experience
Work History
Senior Fraud Investigator
Standard Bank of South Africa
Johannesburg
03.2024 - Current
- Maintaining alignment with the South African Banking Risk Information Centre (SABRIC) processes throughout the investigation duration, ensuring adherence to industry best practices and standards.
- One-on-one coaching and mentoring of all staff in the team.
- Responsible for capacity planning.
- Aligning the team regarding the bank's compliance are met.
- Overview the performance and development review, and feedback to individuals in the team.
- Overseeing a team of six analysts and managing clients' portfolios, particularly in wealth and business banking, ensuring risk management and fraud prevention.
- Managing fraud investigation and prevention systems and processes, including the handling of high-value transactions, and expediting the recovery process when necessary.
- Conducting non-financial risk retrieval of data and contacting agent banks to retrieve recovery information, leveraging data analysis to identify patterns and trends related to fraud incidents.
- Prioritizing high-fraud-risk evaluation and investigation, gaining insights into fraud incidents and modus operandi, to develop effective countermeasures and preventive strategies.
- Managing listings on fraud prevention databases such as SAFPS, PRECCA, and XDS, ensuring compliance with regulatory requirements, and industry standards.
- Updating the Risk Market Place (RMP) with relevant information and insights gathered during fraud investigations to enhance risk management capabilities.
- Ensuring alignment with all compliance requirements of the bank, including regulatory standards and internal policies, to mitigate legal and reputational risks associated with fraud investigations.
- Facilitating the retrieval of Section 205 information from the South African Police Service (SAPS) as part of fraud investigations, ensuring compliance with legal requirements and procedures.
Transactional Fraud Investigator
Standard Bank of South Africa
Johannesburg
05.2022 - 03.2023
- Utilizing risk management tools to assess, process, and identify potential
fraud within defined systems or core processes, ensuring timely
detection and mitigation of fraudulent activities. - Training and Onboarding of the new Team members.
- Managing a high volume of fraud escalations, prioritizing client experience, while effectively addressing and resolving fraud-related matters to uphold customer satisfaction.
- Conducting high-end investigations into fraud incidents, and making decisions to maintain or terminate relationships with customers in banking based on investigative findings and risk assessments.
- Collaborating with third parties, when necessary, to conduct investigations and forensic procedures on high-priority fraud incidents, ensuring thorough analysis and timely resolution of fraud cases.
- Managing a high volume of fraud escalations, prioritizing client experience, while effectively addressing and resolving fraud-related matters to uphold customer satisfaction.
- Participating in ongoing training and development to enhance fraud detection and investigation skills, staying abreast of industry trends, and best practices to continually improve fraud prevention efforts.
- Reporting of analysis findings, making recommendations to the business regarding fraud strategy.
Fraud Risk Detection Officer
Standard Bank of South Africa
Johannesburg
02.2021 - 04.2022
- Validating all payment systems, including online, mobile app, and transactional payments, to ensure their integrity and security.
- Monitoring transactions conducted by clients to identify and validate
whether they are genuine or fraudulent, using detection techniques. - Managing the private banking portfolio for high-net-worth clients, ensuring risk assessment, and mitigation strategies are in place.
- Complying with online reports that contain factual figures of confirmed fraud incidents, providing insights for decision-making and strategic planning.
- Collaborating with other banks to mitigate risks associated with confirmed fraudulent transactions, sharing information, and implementing risk mitigation measures.
- Reporting on the monthly SLA for the assigned business unit, ensuring adherence to service level agreements, and meeting targets.
- Balancing analytics with compliance requirements, working closely with the compliance team to ensure alignment with regulatory standards, and internal policies.
- Ensures the safeguarding of all fraud processes and rules, implementing robust controls to prevent unauthorized access and fraudulent activities.
Fraud & Merchant Analyst
Card Connect Pty LTD
Johannesburg
03.2020 - 01.2021
- Conducting thorough daily reviews of transaction reports to identify
potential fraudulent activities and take appropriate actions. - Providing exceptional customer service to merchants, allocating tickets
efficiently, and ensuring timely follow-ups on merchant-related issues. - Allocating tasks to call center agents effectively, ensuring smooth operations, and optimal performance.
- Performing daily validation of SQL data to maintain data accuracy and
integrity, crucial for fraud detection and prevention. - Investigating suspicious transactions, analyzing patterns, and making
recommendations to mitigate fraud risks effectively. - Managing financial settlements with merchants using company
terminals, while also ensuring adherence to fraud prevention processes
and regulations. - Engaging with merchants regularly, providing monthly financial
statements, and evaluating the nature of their business to tailor services
effectively and mitigate risks. - Handling the loading of chargebacks and refunds accurately and
efficiently, ensuring compliance with relevant regulations and policies
while minimizing financial losses for the company. - Performing rigorous daily validations of transactions and merchant
activities to detect any anomalies promptly, allowing for swift
intervention and mitigation of potential risks.
Fraud Team Leader
First National Bank (FNB)
Johannesburg
05.2019 - 02.2020
- Listing fraudsters as perpetrators on SAFPS, or initiating protective listings as necessary, and utilizing SQL for retrieving data that is crucial for fraud analysis and prevention.
- Vetting applications thoroughly to prevent fraudulent activities, manage
open fraud cases efficiently, and take appropriate actions to mitigate
risks. - Providing guidance and assistance to the business in identifying and
analyzing risk incidents that pose threats to FNB's assets, earning capacity, and overall success. - Attending daily meetings to ensure adherence to processes and maintain
team productivity, facilitating effective communication and problem-solving. - Vetting applications thoroughly to prevent fraudulent activities, manage
open fraud cases efficiently, and take appropriate actions to mitigate
risks.
Senior Fraud Investigator
First National Bank (FNB)
Johannesburg
09.2018 - 05.2019
- Executing detection duties promptly upon identifying fraudulent events, aiming to minimize financial losses for clients and customers by intervening swiftly.
- Updating customers with necessary information regarding fraud incidents, explaining the process involved, and supplying required documentation to facilitate understanding and cooperation.
- Keeping key stakeholders informed of case status by updating relevant information systems, such as the SAFPS list, ensuring transparency and collaboration within the fraud community.
- Extracting insights, trends, and lessons learned from root cause analysis applied in detection, and sharing them to inform further fraud prevention improvements across various processes and systems.
- Analyzing transactions meticulously, comparing transactions and documents to ascertain the authenticity, and accurately assigning the required customer identification category and fraud type.
- Actively participating in continuous improvement initiatives, adapting strategies and techniques to stay ahead of evolving fraud tactics, thereby enhancing the bank's fraud detection and prevention capabilities.
Fraud Specialist
Absa Bank(Barclays)
Johannesburg
06.2017 - 08.2018
- Demonstrating proficiency in utilizing information technology systems and specialized fraud skills to minimize fraud losses and enhance customer experience, showcasing a deep understanding of complex fraud processes.
- Liaising with team leaders to address complex issues, escalating unresolved queries when necessary, to ensure effective resolution and compliance with procedures.
- Ensuring alignment with daily targets, maintaining high-performance standards to meet set objectives, and enhancing customer satisfaction.
- Resolving customer complaints effectively, ensuring fair treatment, aligned with the bank's strategy to prioritize customer care and satisfaction.
- Adhering to legislative requirements, service level agreements, and quality standards, ensuring all tasks are completed accurately and within specified deadlines, to achieve quality assurance targets.
- Identifying and investigating potential fraud cases, taking appropriate actions to minimize losses, and accurately documenting actions taken on fraud systems and relevant banking systems. Report confirmed fraud cases to the back office for further compliance procedures.
Fraud and Risk Analyst
First National Bank (FNB)
Johannesburg
03.2016 - 03.2017
- Detecting and preventing fraudulent transactions conducted through cell phone banking, online platforms, and the FNB app, employing advanced fraud detection techniques to safeguard customer accounts.
- Verifying the authenticity of payments and linking genuine transactions, ensuring legitimate funds are released promptly to intended recipients, while mitigating fraudulent activities.
- Authorizing forex payments, monthly salary releases for companies banking with FNB, and payouts for entities such as the road accident fund and retirement funds, following established protocols, and ensuring compliance with regulations.
- Confirming the legitimacy of the source of funds for transactions, and conducting thorough investigations to mitigate risks associated with money laundering, and other financial crimes.
- Taking prompt action to block or report fraudulent activities on customer accounts, safeguarding their assets, and minimizing financial losses for both clients and the bank.
- Coordinating with responsible companies to authorize retirement funds and ensure compliance with regulatory requirements, contributing to the integrity of financial transactions.
- Continuously monitoring transactions for suspicious activities, refining fraud detection methods and procedures to stay ahead of evolving fraud tactics, and protecting customer assets effectively.
Fraud Detection Analyst
Standard Bank of South Africa
Johannesburg
03.2010 - 02.2016
- Opening fraud cases for Debit Card/Credit Card and Business Cheque
Cards, referring cases for investigation as necessary to ensure timely resolution and mitigate potential losses. - Detecting suspicious fraud on client accounts, utilizing advanced fraud
detection techniques to identify and address potential threats to customer finances. - Ensuring the appropriate use of banking systems and implementing security measures, such as installing blocks on accounts with suspicious internet transactions, to protect customer assets.
- Creating travel notes for clients traveling internationally, enhancing account security, and minimizing the risk of fraudulent transactions.
- Authorizing transactions on Forex accounts, ensuring compliance with regulatory requirements, and mitigating risks associated with foreign exchange fraud.
- Monitoring accounts of private banking clients closely, proactively identifying and addressing any potential fraudulent activities to maintain account integrity.
- Referring open fraud cases for investigation and accounts to relevant departments for further action, such as transaction fraud, application fraud, online fraud, claims, or administrative fraud.
Junior Legal Consultant
Brooks & Lucy attorneys
Johannesburg
01.2009 - 02.2010
- Managing debt collection processes, including sending Summons, Section 129 letters, and dealing with Judgements and defaults, ensuring compliance with legal requirements and timelines.
- Conducting preliminary research, analyzing documentation, and providing summaries of evidence.
- Reporting to the Magistrate Court for approval of judgments obtained,
following proper legal procedures to enforce debt repayment. - Advising clients on legal matters, and assisting with case management.
- Utilizing tools such as TransUnion, XDS, and Cyber-Tell to trace clients with no contact, locating debtors to initiate debt collection procedures effectively.
- Ensuring adherence to regulatory requirements and risk management
protocols throughout the debt collection process, mitigating legal and financial risks for both the client and the firm.
Education
Post-Graduate in Labour Law - Law
University of Johannesburg
Johannesburg01-2025
Paralegal - Law
University of Johannesburg
Johannesburg12-2024
Criminal Justice And Forensics Investigation - Financial Forensics And Fraud Investigation
University of Johannesburg
Johannesburg12-2019
Certificate - Technical Advisor
Conduent
Johannesburg 12-2015
Certificate - Leadership And Public Innovation
Activate Change Drivers
Johannesburg 12-2011
Certificate - Public Relations Management
University of South Africa
Johannesburg12-2009
Skills
- Fraud Detection, Fraud Investigation
- SAFPS (South African Fraud Prevention Service)
- Legal research
- VISA & Mastercard Cards
- SABRIC – report writing and update on the latest MO
- TCF, CRM, NCA, NCR, and Investigation
- Evidence collection and the Understand of regulatory reporting - PRECCA, STR, SABRIC
- AML -Anti-money laundering
- Banking & Compliance credible
- Banking operations
- Forensic Investigation & Detection
- Internal controls
Mr. Keegan Nayager
Senior Manager
Standard Bank of South Africa
Contact Number: 078-540-0815
Mr. Kerewang Monchusi
Senior Fraud Advisory Manager
Contact Number: 072 726 4815
Mr. Moses Koroloso
Manager
First National Bank - FNB
Contact Number: +27 11 352 2477 | +27 83 355 9324
Mrs. Manoko Mokghele
Manager
Card Connect Pty Ltd
Contact Number: 079 965 9892
Timeline
Senior Fraud Investigator
Standard Bank of South Africa
03.2024 - Current
Transactional Fraud Investigator
Standard Bank of South Africa
05.2022 - 03.2023
Fraud Risk Detection Officer
Standard Bank of South Africa
02.2021 - 04.2022
Fraud & Merchant Analyst
Card Connect Pty LTD
03.2020 - 01.2021
Fraud Team Leader
First National Bank (FNB)
05.2019 - 02.2020
Senior Fraud Investigator
First National Bank (FNB)
09.2018 - 05.2019
Fraud Specialist
Absa Bank(Barclays)
06.2017 - 08.2018
Fraud and Risk Analyst
First National Bank (FNB)
03.2016 - 03.2017
Fraud Detection Analyst
Standard Bank of South Africa
03.2010 - 02.2016
Junior Legal Consultant
Brooks & Lucy attorneys
01.2009 - 02.2010
Post-Graduate in Labour Law - Law
University of Johannesburg
Paralegal - Law
University of Johannesburg
Criminal Justice And Forensics Investigation - Financial Forensics And Fraud Investigation
University of Johannesburg
Certificate - Technical Advisor
Conduent
Certificate - Leadership And Public Innovation
Activate Change Drivers
Certificate - Public Relations Management
University of South Africa
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