Boitumelo Nare

Communicating with other team members to solve problems

Following up with the appropriate channels when mistakes are found

Documenting and reporting product or service quality levels

• Created and maintained reports, documents, and presentations to assist with administrative support.
• Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
• Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
• Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.

• Facilitated smooth communication between departments by acting as a liaison, resolving issues, and fostering collaboration.
• Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
• Developed strong professional relationships with clients through attentive assistance during their interactions with the company.
• Handled incoming calls and directed them to appropriate personnel
• Performed data entry and maintained electronic files

• Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
• Demonstrating due attention to customer care and a professional approach at all times.

• Identified potential fraud cases through careful analysis of claim data, collaborating with special investigation units when necessary.
• Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
• Enhanced team productivity by sharing industry knowledge and best practices with colleagues during training sessions.
• Managed high volume caseload, effectively prioritizing tasks to meet deadlines with minimal supervision.

• Processing Payments on mortality and living benefits
• Strong understanding of payment processing technologies, gateways, and fraud prevention
• Monitor the effectiveness and quality of outgoing and incoming calls to ensure compliance with the company's quality systems
• High levels of attention to detail and resilience
• Attention to detail and a commitment to delivering a superior payment experience
• Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
• Provide support and act as a feedback channel for quality issues.