BOITUMELO MOSAKA
Customer Service
Midrand
Summary
Experienced customer service professional with over 3 years of experience managing customer inquiries, processing orders, and maintaining accurate databases. Proficient in Microsoft Office, Teams, and email management systems. Skilled at multitasking, problem-solving, and delivering exceptional customer experiences in fast-paced environments. Seeking to utilize technical and administrative skills to provide professional service by applying and honing knowledge in a challenging and motivating working environment.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Call Center ADMINISTRATOR
TE-Training
Johannesburg
11.2022 - 09.2024
- Managed customer orders and inquiries, ensuring seamless service delivery
- Processed orders, maintained an updated database, and informed customers about pricing
- Supported reception duties and upheld service excellence
- Developed strong relationships with key clients, ensuring their needs were met promptly and professionally.
SUPERVISOR
Kgatso Funerals
Pretoria
01.2021 - 05.2021
- Supervised field agents and handled office administration tasks
- Followed up with potential clients and ensured timely payment processing
- Problem-solving and conflict resolution
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
PERSONAL ASSISTANT
El-journey
Pretoria
01.2019 - 11.2020
- Managed emails, prepared communications, and organized meetings and travel
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Education
Online Course CPD - Business Administration
Alison (Online Course)
Online 09.2024 - Current
Some College (No Degree) - Project Management
AIE College
Midrand, South Africa 06.2022 - 09.2022
Short Course - Call Center
TE-Training
Johannesburg, South Africa 06.2014 - 06.2014
Skills
Effective Communication Skills
undefinedReference
Carol Motshekga - El-journey (Construction Company)
CEO
CMotshega@gmail.com
+27733655008
Shelley - Effective sales and Merchandising
Call-center Senior Manager
Shelleyswart@outlook.com
+27824673088
Timeline
Online Course CPD - Business Administration
Alison (Online Course)
09.2024 - Current
Call Center ADMINISTRATOR
TE-Training
11.2022 - 09.2024
Some College (No Degree) - Project Management
AIE College
06.2022 - 09.2022
SUPERVISOR
Kgatso Funerals
01.2021 - 05.2021
PERSONAL ASSISTANT
El-journey
01.2019 - 11.2020
Short Course - Call Center
TE-Training
06.2014 - 06.2014
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