Boitumelo Mosai
Johannesburg
Summary
Results-driven Book Manager & Credit Control Specialist with 10+ years of experience in debt collection, municipal revenue management, and portfolio analysis. Skilled in leading teams, optimising recovery strategies, and managing high-value debt portfolios exceeding R779 million. Combines hands-on collections expertise with technology-driven process improvements and strong stakeholder engagement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Book Manager / Call Centre Manager
Alpha Collections
Johannesburg, Gauteng
07.2025 - Current
- Oversaw collection operations and set agent targets, driving significant improvements in recovery performance.
- Managed R779m+ debt portfolios across municipalities, education, and commercial sectors, ensuring effective recovery strategies.
- Developed and implemented internal debt collection management system, enhancing visibility of agent activity and portfolio results.
- Reported directly to Directors and prepared management reports, collaborating with municipalities to address recovery challenges.
- Key portfolios: City of Johannesburg (R238m), Koukamma (R253m), Madibeng (R242m).
Credit Control
L Guzana Attorneys
07.2024 - 07.2025
- Managed municipal debt portfolio, ensuring timely collection of property rates and utility payments.
- Drafted Section 129 notices and summons, addressing escalated accounts to facilitate resolution.
- Produced month-end reports and reconciliations, providing insights for financial oversight.
Debt Consultant
Nt Loedibe Attorneys
07.2023 - 06.2024
- Negotiated payment arrangements to facilitate debt recovery and drafted legal notices to ensure compliance.
- Assisted with resolution of disputed accounts and managed legal escalations effectively.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Field Tracer
NuDebt Management
02.2023 - 07.2023
- Executed debtor tracing and verification to enhance recovery processes.
- Enhanced debtor contactability, leading to increased recovery opportunities.
Debt Consultant
Maupa Holdings
10.2021 - 10.2022
- Issued Letters of Demand and Summons, processing AODs to facilitate timely resolution of outstanding debts.
- Coordinated debt collection efforts for Tshwane Municipality, ensuring compliance and effective recovery processes.
- Managed complaints with calm, clear communication and problem-solving.
- Worked closely with team members to align strategies and enhance performance.
- Maintained clean, safe working environments to eliminate accident risks.
Debt Consultant
RM Attorneys
08.2019 - 09.2021
- Negotiated payment arrangements and resolved escalations to facilitate timely debt recovery and enhance client relationships.
- Oversaw debt collection efforts for Mogale City Municipality, ensuring compliance with regulations and timelines.
- Worked with team members to develop strategies for achieving targets.
- Addressed customer complaints using effective communication and problem-solving techniques.
- Maintained clean, safe working environments to eliminate accident risks.
Tracing Specialist
Farmacres Debt Management Specialists
01.2016 - 07.2019
- Executed debtor tracing and verified contact information to enhance recovery efforts.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Education
N4 - Financial Management
Ekurhuleni City College
Germiston09-2026
National Senior Certificate / Matric -
Barnard Molokoane Comprehensive School
Parys, FS01-2008
Skills
- Debt management strategy
- Municipal revenue collection
- Credit Control & Accounts Receivable
- Legal collections management
- Team performance management
- Collections technology improvement
- Client & Municipality Liaison
- Payment plan management
- Debt management software proficiency
- Team leadership skills
Certification
Call Centre Certificate – 2014, SAP Certificate – 2024, Excalibur 4 Certificate – 2024
Timeline
Book Manager / Call Centre Manager
Alpha Collections
07.2025 - Current
Credit Control
L Guzana Attorneys
07.2024 - 07.2025
Debt Consultant
Nt Loedibe Attorneys
07.2023 - 06.2024
Field Tracer
NuDebt Management
02.2023 - 07.2023
Debt Consultant
Maupa Holdings
10.2021 - 10.2022
Debt Consultant
RM Attorneys
08.2019 - 09.2021
Tracing Specialist
Farmacres Debt Management Specialists
01.2016 - 07.2019
N4 - Financial Management
Ekurhuleni City College
National Senior Certificate / Matric -
Barnard Molokoane Comprehensive School