Boitumelo Monyebane

• Cold calling and email to generate new sales opportunities
• Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market and update data
• Set up meetings or calls between (prospective) customers and sales executives.
• Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.

• Manage and moderate 20 Facebook Group
• Coordinate networking events
• Conduct cold calls and event reminders
• Data entry
• Handle Ad hoc administrative tasks
• Create and manage social media content.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Support the corporate customers via the internal ticketing system and inbound calls

• Ensure the consumers are assisted in a timely and accurate manner
• Home Collection: Liaise with external nursing team to schedule home collections for various projects
• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed timely and effective replacement of damaged or missing products.
• Trained new personnel regarding company operations, policies and services.
• Implemented process improvements to streamline workflows, resulting in increased productivity levels.
• Managed time-sensitive projects successfully while balancing competing priorities from multiple stakeholders without compromising quality.
• Served as a trusted advisor for key accounts, ensuring they received personalized attention throughout their engagement journey.
• Conducted regular follow-ups with clients to ensure satisfaction, identify areas for improvement, and address any concerns promptly.
• Profile creations for the internal Account Team for various projects
• Review and approve test results for clients
• Data entry
• Assist site managers with tasks required to complete day-to-day operations
• Escalating required changes to our developers to ensure resolution.

• Welcome all staff/Doctors/Visitor to the hospital, find patient records, Confirm patient's details, and update and Verify documents
• Take the temperature of all accessing the hospital
• Conduct COVID-19 screening, data capturing, and administrative tasks
• Escalate any discrepancies to the JOC for further assistance
• Direct patients to various areas of the hospital accordingly
• Liaise with Doctor's Rooms for possible assistance regarding their patients/deliveries to the hospital
• Providing further assistance with Pottering patients from the screening point to the reception/emergency unit
• Assist in the ward in the absence of a Ward PA.

• Operate the day-to-day activities of a Gautrain station and resources so that our safety, quality, and performance targets are achieved
• Ensure customer safety and satisfaction at a station
• Follow standards and practices at the station level
• Ensure seamless travel for our customers that is safe, reliable, comfortable, and friendly Customer Interaction and Support
• Daily staff management and allocation
• Application of the appropriate safety standards for service delivery
• Station Cash Administration & Stock Control
• Perform and control the operational procedures of the stations.

• Analyze client's portfolio to market banking products
• Sell personal loans to existing customers and reaching targets( 30 sales per day min).

• Develop annual business development strategies
• Identify new clients for development
• Identify potential new business from existing clients
• Implement plans to secure new business
• On-going communication and relationship-building with internal and external clients
• External client visits and feedback on projects
• Manage Floor Plans and various dealerships
• Imports and Exports
• Check, approve, and transfer funds
• Managing new business on FICA compliance
• Analyze client's portfolio
• Approve dealerships
• Examine invoices
• Recons and collections.

• Prefect- Management Council (2006)
• Student Council Representative (2004-2005)
• Class Leader (2003-2005)