Gym, reading and traveling
Boitumelo Monaisa
Bookseller
Potchefstroom(North West)
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Bookseller
Bargain Books
08.2020 - Current
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Assisting customers in locating desired titles, resulting in repeat business and positive feedback.
- Answer customer questions about products and services, helped locate merchandise, and promoted key items.
- Manage cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Maintain an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Provide exceptional customer service through active listening, addressing concerns promptly and professionally.
- Assisting customers with locating books and other materials in store.
- Restock shelves and keep the store displays attractive and organized to drive sales.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Recover sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Recommend complementary purchases to customers, increasing revenue.
- Support a positive work environment by collaborating with team members to achieve collective goals.
- Prioritize helping customers over completing other routine tasks in store.
- Contribute to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Improve overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Provide exceptional services and pleasant shopping experiences to retail customers.
Education
Cabin Crew Training
South African Airways
South Africa 08.2018
High School Diploma -
Boitshoko High School
Potchefstroom 2014
Skills
Product Recommendations
Customer Assistance
Excellent Communication
Multitasking
Friendly and Helpful
Creative Thinking
Honest and Dependable
Building Customer Loyalty
Reliable and Responsible
Strong Communication and Interpersonal Skills
Customer Service
Problem-solving abilities
Adaptability and Flexibility
Active Listening
Safety and Cleanliness Standards
Teamwork and Collaboration
Accomplishments
I obtained a cabin crew CAA license through South African airways in 2018.
Interests
Timeline
Bookseller
Bargain Books
08.2020 - Current
Cabin Crew Training
South African Airways
High School Diploma -
Boitshoko High School