BOITUMELO MOKOENA

• Responsible for leading the technical design of digital platform products and services.
• Analyzing new business requirements in collaboration with business analysts and product owners.
• Defining system requirements alongside Solutions Architects, reviewing, and providing input on the High-Level Designs and backend system integration as mapped by the solution architect.
• Reviewing YALMs from backend systems and tested API endpoints for system interfaces/integrations.
• Creating and validating Functional Requirement Specifications and building scalable and reusable components.
• Providing technical solution briefings and support to the development team during implementation, testing, and deployments.
• Applying engineering practices for the development, continuous integration, and automated deployment.
• Review and provide feedback on the proposed UI/UX designs and provide technical support to the testing team.
• Engaging with internal and external stakeholders to facilitate solutions development and meet customer needs.
• Assist the product owner and scrum master with sprint and project capacity planning and participate in Agile Ceremonies.
• Ensuring resolution on App production defects, reducing downtime and providing remediation's on identified security vulnerabilities.
• Continuously looking for better ways to solve technical problems and improved solutions.

Highlights:

• Led the development of a scalable solution for MTN APP that would allow customers to roam while abroad. Also assisted the team with providing a smooth customer experience.
• Designed a recycled number solution (without the intervention of a Solution Architect) that verifies if a number was recycled from the network in order to delete an old user profile and present a new onboarding experience to the new user.
• Drove the implementation of a complex solution through online channels that allows customers to share their sharable data with others.
• Involved in the enhancement of Self RICA Journey, allowing subscribers to RICA their SIM cards using online platform with integration to third party solutions.
• Worked on multiply journeys on the App that enabled customer participation on various rewards/promotional campaigns. These were some of the initiatives that contributed towards App user growth.

• Led the technical and architectural design/development of Products, Services and CSS solution components for all market segments (LAN/WAN Integration Services, Voice and Collaboration Services, Hosting & Cloud Services and ITIL based Services)
• Reviewed and analyzed requirements from Product Owner/ Product Manager/Solution Architects (multiple customers facing entities)
• Investigating development requirements with regards to Systems, Processes, People and Technology / and Infrastructure
• Performing end-to-end planning and innovate network designs of Products and Services
• Combining feature sets of different technologies / resources (i.e. Element, Networks, NMS, OSS, BSS etc.) required to create Services and Products.
• Capturing all technical aspects that will be used to provide service/product in Technical Service Description (TSD) document and user requirement specifications document.
• Testing processes and applications in production
• Identifying opportunities for improving business processes.
• Releasing product / service to Marketing (Product Owner) for launch once it is Technically Operationally Ready
• Provided continues support to multimedia products, services or customer specific solutions for all market segments (LAN/WAN Integration Services, Voice and Collaboration Services, Hosting & Cloud Services and ITIL based Services) by:
• Established and maintained internal and external relationships and networks
• Provided relevant and reliable feedback to requestors with consolidated high-level product architectures, designs, costing, and timelines
• Preparing and submitting relevant reports, presentations, or memorandums to facilitate effective communications of challenges, risks, relevant mitigation and contingency plans.
• Drove technical aspects of project development in all market segments
• Reviewing product costing and Pricing as required
• Focusing on roadmap and product & services lifecycle management
• Successfully designed CMDB Service Models

• Analyzed system requirements to define scope of work.
• Developed requirements for new systems and enhancements to existing systems.
• Analyzed system problems, designing and testing standards and solutions.
• Implemented business processes and business rules for systems.
• Compiled feasibility studies
• Compiling technical specifications documents
• Compiled URS documents
• Performed overall system analysis, documentation, development, testing, and user support for platform transitions.
• Identified trends and patterns in large datasets, leading to actionable insights for business growth.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Testing systems regularly to ensure quality and functionality