Boitumelo Mkhencele
Senior Solution Sales Specialist - Modern Workplace
Johannesburg,Gauteng
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Modern Workplace and Security Specialist
Microsoft South Africa
11.2022 - Current
- Lead the New Era of AI discussion with customers across the Modern Work portfolio.
- Accountable for annual new business attainment across assigned accounts.
- Accountable for identifying, creating and closing pipeline by aligning to customer priorities.
- Coordinate with Business Value Advisor to drive seat expansion and usage.
- Deliver 100% Modern Work end-user demos across the Microsoft 365 (M365) workloads including Copilot for M365.
- Engage with partners on co-sell opportunities / engagement.
- Deliver business case analysis, including the economic justification.
- Develop compete plan against key competitors.
- Accelerating Cloud growth: Working seamlessly with the wider account team, building and strengthening relationships across the teams to drive consumption through Industry Solutions projects and programs.
- Continuously building sales expertise, learning and evolving Industry and solution knowledge to support customers.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Conducted market research to identify new business opportunities and expand the company''s client base.
- Organized product demonstrations and trial installations of equipment to promote products.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
- Developed comprehensive product knowledge to effectively present and sell tailored solutions to clients.
- Increased solution sales by developing and maintaining strong relationships with key clients.
- Leveraged CRM tools for effective pipeline management and accurate forecasting of future revenues.
Solution Sales Specialist - Modern Workplace
SoftwareONE
12.2018 - 10.2022
- Responsible for booking new deals with new and existing accounts
- Selling new products services and solutions to customers
- Collaborating with Account Managers to identify cross-sell opportunities in existing accounts
- Executing and managing services sales cycle
- Proactively identifying potential needs of existing accounts, suggesting additional best-fit SoftwareONE solutions
- Developing and maintaining UpToDate expert understanding of SoftwareONE solutions and relevant competitor solutions
- Develop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business value outcome-based solutions
- Support and leverage all sales promotions, sales events and sales strategies to close services opportunities
- Leading sales processes across account planning, opportunity planning, deal negotiation and engaging in sophisticated business case discussions
- Responsible for coordinating with Project Managers and synchronizing of team contributors including customers involved.
- Compile, review and deliver key pipeline updates monthly to management panel
- Driving technical design workshops
- Driving customer consumption on Microsoft cloud products and services
- Interviewing customer's IT staff for information gathering on current IT systems to be improved
- Gained customer acceptance by demonstrating cost reductions and operations improvements
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with service delivery leads
- Prepared services proposals and Statement of Work per customer requirements
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Enabled seamless communication between clients and internal teams by acting as the primary point of contact for all parties involved in the sales process.
- Contributed to the development of marketing materials that showcased the company''s expertise in offering specialized consulting services.
Cloud Solutions Consultant
BUI (PTY) Ltd
08.2014 - 11.2018
- Implement cloud roadmaps and ensuring successful transition
- Providing level 3 support for productivity and collaboration applications
- Assisting with resolution of complex IT issues
- Develop user communications and adoption planning
- Manage Office 365 customer tenants
- Apply consulting methods to design and implement IT system solutions for clients
- Working closely with clients to analyze IT system requirements, clients' information technology needs and their resources in order to plan IT projects and fulfill clients' expectations
- Quality Assurance and User Acceptance documentation
- Manage deployment, maintenance, support and upgrade of Microsoft services
- Working within team and on customer sites as required
- Reports project status regularly through emails and weekly meetings; formally tracked problems and issues to closure
- Requirements gathering, specification and implementation of changes on Microsoft Office 365 products
- Documentation of help and guidelines relating to use and support of technology products
- End-user and IT administrators training on Microsoft technologies
- Envision and scope workshop to gather information on current systems
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
- Identified issues, analyzed information and provided solutions to problems.
Office 365 Consultant (Intern)
Microsoft - SA
07.2013 - 06.2014
- In-depth knowledge on Microsoft Office 365 products/services
- Assisted clients with IT solutions; prepared written reports on solutions offered
- Ability to assess technical information needs for organizations or businesses
- Microsoft Windows and Office migrations
- Developed IT system specifications after evaluating customer's nature of work and business volume
- Gained exposure in technical solution workshop presentations
- Extensive experience in technical consultation, system design, compiling and presenting information as well as documentation
- Determining information system requirements, compiling and presenting information
- Desktop Remediation for Microsoft Office 365 project
- Writing reports and documentation as well as designing and installing IT systems
- Led projects and analyzed data to identify opportunities for improvement
- Created plans and communicated deadlines to complete projects on time.
Systems Administrator Intern
National Department of Transport
08.2011 - 09.2012
- Providing advice, support and practical assistance to system users via IT service desk telephone system and remote support software tool whilst ensuring high level of customer service
- Provide training to end-users
- Remote administration and management of customer queries
- Determine nature of faults and steps required to rectify
- Processing data extract forms as requested per user
- Creating new users, removing/adding user rights and updating user accounts
- Updating intranet and Website content
- Designing and editing web pages
- Conduct research with Department's branches in coordinating updates required for intranet and website content
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Attended meetings to deliver status reports to key stakeholders
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
Education
Bachelor of Commerce: Information Systems - Management Information Systems
North West University
Mafikeng, South Africa 04.2007 - 05.2010
Skills
Solutions-focused sales
Certification
05/01/2022, FinOps Certified Practitioner
Timeline
Modern Workplace and Security Specialist
Microsoft South Africa
11.2022 - Current
Solution Sales Specialist - Modern Workplace
SoftwareONE
12.2018 - 10.2022
Cloud Solutions Consultant
BUI (PTY) Ltd
08.2014 - 11.2018
Office 365 Consultant (Intern)
Microsoft - SA
07.2013 - 06.2014
Systems Administrator Intern
National Department of Transport
08.2011 - 09.2012
Bachelor of Commerce: Information Systems - Management Information Systems
North West University
04.2007 - 05.2010
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