Boitumelo Mkhencele
Cloud Solution Specialist
Randburg, Johannesburg
Summary
Dedicated and passionate Cloud Solution Specialist with practical experience of working with Microsoft cloud services and can relate well with people at all levels. Have the flexibility of working well as part of the team and on my own. Offering strong work ethic and track record of building loyal customer relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Solution Sales Specialist - Modern Workplace
SoftwareONE
Johannesburg
12.2018 - Current
- Responsible for booking new deals with new and existing accounts
- Selling new products and services
- Collaborating with Account Managers to identify cross‑sell opportunities in existing accounts
- Executing and managing services sales cycle
- Proactively identifying potential needs of existing accounts, suggesting additional best‑fit SoftwareONE solutions
- Developing and maintaining up‑to‑date expert understanding of SoftwareONE solutions and relevant competitor solutions
- Develop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business‑value‑outcome‑based solutions
- Support and leverage all sales promotions, sales events and sales strategies to close opportunities
- Driving and leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions
- Responsible for coordinating with Project Managers and synchronizing of team contributors including customers involved
- Compile, review and deliver key pipeline updates monthly to management panel
- Technical design workshops
- Driving customer consumption on Microsoft cloud products and services
- Interviewing customer’s IT staff for information gathering on current IT systems to be improved.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with service delivery leads.
- Prepared services proposals and or Statement of Work
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cloud Solutions Consultant
BUI (PTY) Ltd
Johannesburg
08.2014 - 11.2018
- Implement cloud roadmaps and ensuring successful transition
- Providing level 3 support for productivity and collaboration applications
- Assisting with resolution of complex IT issues
- Develop user communications and adoption planning
- Manage Office 365 customer tenants
- Apply consulting methods to design and implement IT system solutions for clients
- Working closely with clients to analyze IT system requirements, clients’ information technology needs and their resources in order to plan IT projects and fulfill clients’ expectations
- Quality Assurance and User Acceptance documentation
- Manage deployment, maintenance, support and upgrade of Microsoft services.
- Working within team and on customer sites as required
- Reports project status regularly through emails and weekly meetings; formally tracked problems and issues to closure
- Requirements gathering, specification and implementation of changes on Microsoft Office 365 products
- Documentation of help and guidelines relating to use and support of technology products
- End‑User and IT administrators training on Microsoft technologies
- Envision and scope workshop to gather information on current systems
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
Office 365 Consultant
Microsoft - SA
Johannesburg
07.2013 - 06.2014
- In‑depth knowledge on Microsoft Office 365 products/services
- Advanced knowledge on windows server
- Assisted clients with IT solutions; prepared written reports on solutions offered
- Ability to assess technical information needs for organizations or businesses
- Microsoft Windows and Office migrations
- Developed IT system specifications after evaluating customer's nature of work and business volume
- Gained exposure in technical solution workshop presentations
- Built training environment on Hyper‑V environment
- Extensive experience in technical consultation, system design, compiling and presenting information as well as documentation
- Determining information system requirements, compiling and presenting information
- Desktop Remediation for Microsoft Office 365 project
- Writing reports and documentation as well as designing and installing IT systems
- Documentation of help and guidelines relating to use and support of technology products.
- Led projects and analyzed data to identify opportunities for improvement
- Created plans and communicated deadlines to complete projects on time
Systems Administrator
National Department of Transport
Pretoria
08.2011 - 09.2012
- Providing advice, support and practical assistance to system users via IT service desk telephone system and remote support software tool whilst ensuring high level of customer service
- Provide training to end‑users
- Remote administration and management of customer queries
- Determine nature of faults and steps required to rectify
- Processing data extract forms as requested per user
- Creating new users, removing/adding user rights and updating user accounts
- Updating intranet and Website content
- Designing and editing web pages
- Conduct research with Department’s branches in coordinating updates required for intranet and website content.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Attended meetings to deliver status reports to key stakeholders.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Education
Bachelor of Commerce - Information Systems
North West University
Mahikeng, South Africa 04.2007 - 05.2010
Skills
Solutions-focused sales
Technical Pre-Sales
Solution Enablement / Implementation
Cloud Services
Account Mapping & Planning
Solution Design
IT Service Delivery
Consulting
Certification
FinOps Certified Practitioner
Timeline
FinOps Certified Practitioner
05-2022
Solution Sales Specialist - Modern Workplace
SoftwareONE
12.2018 - Current
MSCE: Cloud Platform and Infrastructure
08-2017
MCSE: Productivity
08-2017
Cloud Solutions Consultant
BUI (PTY) Ltd
08.2014 - 11.2018
Office 365 Consultant
Microsoft - SA
07.2013 - 06.2014
Systems Administrator
National Department of Transport
08.2011 - 09.2012
Bachelor of Commerce - Information Systems
North West University
04.2007 - 05.2010