Boitumelo MARAKALLA

Sales-related duties

• Promote and explain products or services to customers.
• Identify customer needs and recommend suitable solutions.
• Meet or exceed sales targets and upsell or cross-sell when appropriate
• Prepare quotes, process orders, and handle payments.

Customer service duties

• Answer customer questions via phone, email, chat, or in person.
• Resolve complaints, returns, or service issues professionally.
• Provide accurate information about policies, pricing, and delivery.
• Follow up with customers to ensure satisfaction.

• Oversaw product and service activities, including order placement and service organization.

Executed sourcing and contract management to enhance supplier relationships.

• Planned supply chain strategies to improve efficiency and reduce costs.
• Forecasted demand to optimize inventory levels with business objectives.
• Coordinated with production teams to maintain scheduling and quality standards.

Managed internal processes, integrating new suppliers while ensuring regulatory compliance.

• Tracked KPIs to monitor performance and implement continuous improvement initiatives.

• Streamlined logistical procedures for improved operational efficiency.
  Prepared and routed deliveries to guarantee timely order execution.
  Delivered safe pick-up and delivery services, adhering to quality standards.
  Addressed customer queries to enhance satisfaction and resolve concerns effectively.
  Provided monthly reports on diesel consumption and distance traveled per vehicle.
  Ensured vehicles complied with loading limits and displayed necessary signage.

• Managed mail operations and maintained well-stocked office supply inventory.
  Organized and stored paperwork alongside digital information for easy retrieval.
  Processed invoices and coordinated driver routing for timely deliveries.
  Oversaw stock levels and ensured accurate ordering at branch level.
  Received incoming stock and updated inventory records to reflect changes.

• Processed and monitored incoming payments to ensure timely revenue realization.
  Executed invoicing and sent quotations to maintain efficient operational flow.
  Allocated payments and reconciled accounts for accurate financial reporting.
  Verified and posted receipts to secure revenue and enhance accuracy of operations.
  Ensured operational efficiency through meticulous attention to detail in all processes.

Receiving and transferring calls, data capturing, sending out quotes, statements, and invoices, taking messages, and orders.

Phone etiquette, teamwork.