Boitumelo Mabena
Mabopane
Summary
Results-driven operations specialist with a demonstrated track record of improving efficiency and customer satisfaction. Utilized strong documentation skills and a strong work ethic at Denel Dynamics to streamline processes and enhance service delivery. Skilled in quality control, system administration, and client relations.
Overview
14
14
years of professional experience
Work History
Service Advisor
Didis Aircon, Refrigerator and Appliances
Pretoria
09.2022 - Current
- Provided comprehensive support to the service department by liaising with customers
- Followed up on all outstanding jobs with technicians, contractors, and agents
- Ordered spares and monitored outstanding spares orders
- Debriefed technicians and contractors
- Scheduled new jobs daily and updated old jobs
- Sent feedback to management at the end of each business day
- Completed open jobs by adding spares and labor, then processed them for invoicing on SAP
Professional Network Marketer
Superlife World International
Pretoria
08.2019 - Current
- Developed comprehensive marketing strategy leveraging product knowledge and industry trends
- Created effective lead generation and sales closing plans, utilizing social media presence, industry events, emails, and phone calls
- Designed impactful marketing materials, including brochures, flyers, banners, and social media posts
- Maintained strong customer relationships ensuring satisfaction and repeat business
- Built a robust network through proactive engagement and personalized relationship-building
- Trained sales agents in effective product/service selling techniques
- Negotiated contracts adhering to company policies and procedures
- Provided exceptional customer service, addressing product and service inquiries
Senior Secretary / Operations Support
Denel Dynamics
Pretoria
11.2014 - 07.2019
- Compiled monthly leave reports for HR submission
- Created timesheet reports, income statements, and Capex for Group Manager
- Typed, proofread, and distributed specialized and confidential reports and correspondence
- Managed telephone communications, including screening calls and directing inquiries to appropriate parties
- Monitored and ordered departmental materials and supplies, ensuring accuracy of received items
- Trained new employees on primary duties and cross-trained existing staff on advanced tasks
- Prepared daily appointment schedules for supervisors, coordinated meetings, and recorded minutes
- Monitored project progress, notified stakeholders, and provided status reports to management
- Followed up on resource progress, updated databases, and assigned resources to various projects
Personal Assistant
MARIKANA COMMISSION OF INQUIRY (SAPS JOC)
Pretoria
08.2014 - 10.2014
- Drafted comprehensive legal documents such as heads of argument, memorandums, and written submissions
- Organized and maintained executive diaries while managing dictation tasks efficiently
- Coordinated communication and ensured timely responses to all incoming and outgoing electronic mails from internal and external executives
- Compiled and prepared transcripts for the SAPS Legal Team
- Managed the SAPS legal team's meeting schedules, venues, and office activities
- Arranged weekly accommodations for evidence leaders and processed VA26 forms for authorization
- Handled travel arrangements and emailed confirmation vouchers for the SAPS Police Commissioner and evidence leaders
- Processed booking changes as requested by evidence leaders and coordinated updates with the travel agency
- Prepared memorandums for approval and submissions to the bid adjudication committee
- Coordinated and ensured completion of sundry payments for the SAPS legal team, including cellphone reimbursements, and submitted supporting documents
SHE Clerk/Quality System Administrator
MCC EQSTRA
Midrand
09.2012 - 07.2014
- Responsibilities include overseeing document control and training quality systems, maintaining database for controlled documents, assisting management, and scheduling as required by quality standards; Candidate must be extremely detail orientated, able to work under tight deadlines, and demonstrate ability to interpret and analyze diverse submissions and assess compliance to standards utilizing independent judgment consistently and appropriately
- Experience with defined quality management system preferred
- Ensure that appropriate records are properly controlled
- Manage the proper storage and filing of controlled documents
- Manage SOP system
- Develop and implement requisite SOPs for ISO compliance and customer requirements
- Manage Change Controls and administer Change Control system
- Engage in on-going communication with customers, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the firm's quality systems Providing and implementing a sound OHSA Management System that is ISO 14001 compliant
- Providing Occupational Health and Safety and Environmental Training and Inductions
- Physical Site Management Knowledge of the COID Act and all relevant legislation
Personal Assistant
New Court Chambers
Pretoria
10.2010 - 08.2012
- Screened telephone calls, enquiries, and requests; handled administrative tasks
- Met and greeted visitors at all levels of seniority
- Organized and maintained diaries; scheduled appointments
- Managed incoming emails, faxes, and post; corresponded on behalf of manager
- Took dictation and minutes during meetings
- Conducted background research and presented findings
- Produced documents, briefing papers, reports, and presentations
- Organized and attended meetings; ensured manager was well-prepared
- Liaised with clients, suppliers, and other staff
- Devised and maintained office systems, including data capturing and filing
- Maintained law library Lexis Nexis; conducted legal research on statutes and articles
- Arranged travel and accommodation; occasionally traveled with manager for assistance
- Typed dictation from digital voice recorder
- Drafted and prepared documents and briefing papers
- Drafted various legal documents, including Pleas, Affidavits, Notices, Applications, Orders, Memorandums, Opinions, Minutes, Petitions, and Appeals
Education
Public Administration and Management -
UNISA
10.2024
Contract Management Certificate -
University of Pretoria (Enterprise)
Pretoria, Pretoria12.2016
Basic Project Management Certificate -
UNISA
Pretoria, Pretoria12.2015
Diploma Office Administration -
Varsity College
Pretoria, Pretoria12.2011
Certificate in Public Relations -
UNISA
Pretoria, Pretoria12.2009
Matric -
Ngaka Maseko High School
Pretoria, Pretoria12.2001
Skills
- Documentation And Reporting
- Price Quoting
- Clerical Support
- Strong Work Ethic
- Listening Skills
- Records Management
- Customer Service
- Computer Skills
- Tech-Savvy
- Quality Control
Hobbies and Interests
- Traveling
- Hiking
- Reading
- Report Writing
Languages
English
Personal Information
- Date of Birth: 01/03/82
- Nationality: South African
- Marital Status: Single
Languages
English
First Language
English
Advanced (C1)
C1
Afrikaans
Intermediate (B1)
B1
Zulu
Intermediate (B1)
B1
Timeline
Service Advisor
Didis Aircon, Refrigerator and Appliances
09.2022 - Current
Professional Network Marketer
Superlife World International
08.2019 - Current
Senior Secretary / Operations Support
Denel Dynamics
11.2014 - 07.2019
Personal Assistant
MARIKANA COMMISSION OF INQUIRY (SAPS JOC)
08.2014 - 10.2014
SHE Clerk/Quality System Administrator
MCC EQSTRA
09.2012 - 07.2014
Personal Assistant
New Court Chambers
10.2010 - 08.2012
Public Administration and Management -
UNISA
Contract Management Certificate -
University of Pretoria (Enterprise)
Basic Project Management Certificate -
UNISA
Diploma Office Administration -
Varsity College
Certificate in Public Relations -
UNISA
Matric -
Ngaka Maseko High School
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