Boitumelo Lefiri
Claims Administrator
Johannesburg
Summary
Dedicated Claims Administrator with a focus on delivering exceptional service and ensuring fair treatment for all clients. Aiming to exceed customer expectations through attentive and efficient support in fast-paced, deadline-driven environments. Committed to high levels of customer satisfaction, effective claims management, and adherence to quality standards to contribute to the overall success of the company.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Claims Consultant: HOC Claims - Front and Back Off
Absa Insurance Company
02.2012 - Current
- Receive and process claims notifications, ensuring required forms and documents are obtained and completed.
- Keep clients informed about progress of claims, managing expectations and ensuring transparency.
- Administer full claims process from initiation to settlement, including appointing assessors or loss adjusters as needed.
- Apply policy terms and conditions accurately to each claim, maintaining compliance with company procedures.
- Maintain and update internal systems and records, providing regular updates to relevant stakeholders on claim status.
- Assess claim validity, estimate value, and manage claims within authority granted, forwarding excess claims to insurers.
Learner - Personal Lines Claims
Absa Insurance Company
01.2011 - 02.2012
- Captured and processed claims for various policy types, ensuring accurate data entry.
- Explained claims process and provided guidance on turnaround times.
Coordinated with assessors and service providers; arranged vehicle repairs and car hire. - Responded to inquiries from clients, service providers, and brokers via email.
Facilitator
Love Life
01.2010 - 12.2010
- Engaged with local school students to address challenges and motivate positive change.
- Conducted workshops and activities to support youth development and community influence.
- Provided guidance and mentorship, fostering supportive environment for personal growth.
Education
High School Diploma -
Masithwalisane Secondary School
Vosloorus, South Africa 01.2009 - 12.2009
Skills
Claims Management
Process Administration
Computer Skills
Problem-Solving
Customer service and support
Excellent Communication
Risk Management
Analytical Thinking
Insurance policy coverage knowledge
Languages
English
Advanced (C1)
Certification
CPR, AED, and First Aid Certificate
Timeline
Essentials of Project Management Certificate
03-2024
LSS White Belt Certificate
01-2024
CPR, AED, and First Aid Certificate
12-2023
Claims Consultant: HOC Claims - Front and Back Off
Absa Insurance Company
02.2012 - Current
Learner - Personal Lines Claims
Absa Insurance Company
01.2011 - 02.2012
Facilitator
Love Life
01.2010 - 12.2010
High School Diploma -
Masithwalisane Secondary School
01.2009 - 12.2009
Similar Profiles
Nicole Drew CarolusNicole Drew Carolus
Alternative Distribution Sales &Operations Manager at Absa Insurance CompanyAlternative Distribution Sales &Operations Manager at Absa Insurance Company
Paradzayi Nesbert MangavaParadzayi Nesbert Mangava
Head Client Services at Absa Insurance CompanyHead Client Services at Absa Insurance Company
Koketso Lucas NkadimengKoketso Lucas Nkadimeng
Business Development Manager at Absa Insurance CompanyBusiness Development Manager at Absa Insurance Company