Boitumelo Kokoropo
Customer Service and Administrative Professional
Summary
Customer focused service and administration professional with 3+ years supporting clients and coordinating daily operations. Delivered high quality service through effective issue resolution and relationship management. Skilled in administrative duties, team coordination, and digital tools including Microsoft Office and CRM platforms. Background supports roles in service management and administrative leadership.
Overview
7
7
years of professional experience
Work History
Admin Assistant
Bopa Botle Creations
05.2019 - Current
- Coordinated schedules for a team of 10+ creative professionals, organizing events and ensuring project timelines were met with 98% client satisfaction.
- Managed communications with clients, talent, and vendors, ensuring efficient operations and project success.
- Developed and maintained filing systems, and handled data entry with 100% accuracy.
- Collaborated with cross-functional teams to deliver creative projects within budget and on time.
- Duties:
Event Support Assistant
Urban Motion
05.2025 - 07.2026
- Supported event operations by assisting with guest arrival, access control, and general on-site duties.
- Acted as first point of contact for guests and attendees, handling enquiries and contributing to positive event experiences.
- Worked with event team to follow schedules, manage guest flow, and support venue procedures and operational needs.
- Helped coordinate event activities and kept processes on track throughout event delivery.
- Gained practical exposure to event planning, coordination, delivery, and roles involved in successful live events.
Store Manager/Sales assistant
Columbia Sportswear
05.2023 - 12.2023
- Managed all administrative tasks, including staff scheduling, inventory control, and daily reporting, ensuring smooth operations.
- Trained staff on product knowledge and customer engagement techniques, driving a 10% increase in repeat customers.
- Supervised the resolution of customer complaints, maintaining a high client retention rate.
- Duties:
Sales Assistant(Temporary)
Bang and Olufsen
12.2022 - 04.2023
- Pitched and sold high-end products to customers, contributing to store sales growth during a short-term contract.
- Troubleshot product issues, provided solutions and ensured customer satisfaction.
- Performed administrative tasks such as stock control and customer follow-up.
- Duties:
Receptionist
Dr Ndlovu Medical Center
02.2021 - 11.2021
- Managed patient appointments and organised the doctor’s daily schedule, ensuring timely consultations for over 50 patients per day.
- Handled patient inquiries via phone and email, resolving issues and providing accurate information with excellent communication and professionalism.
- Processed orders and managed inventory of medical supplies, ensuring uninterrupted clinic operations
- Duties:
Education
BA - PSYCHOLOGY
Unisa
09.2026
BA - ACTING FOR CAMERA
City Varsity
01.2020
Skills
Microsoft Office
Team leadership
Analytical problem solving
Multitasking: Able to handle multiple responsibilities under pressure
Task prioritization
Communication: Excellent verbal and written communication skills
Cross-functional teamwork
Event coordination
References
- Irene, Sonamzi, Manager, +27 79 962 5890, Columbia Sportswear
- Abram, Kgosana, Manager, +27 827 094 223, Bang and Olufsen
- Manthebe, Mabelane, Creative Director, ManthebeMabelane@gmail.com, +27 725 967 934, Bopa Botle Creations
- Patricia, Gwebu, Manager, +27 824 809 248, Dr Ndlovu Medical Centre
- Alma Du Plessis, Manager, +27 77 603 4754, Alma@urbanmotion.co.za,Urban Motion Events
Timeline
Event Support Assistant
Urban Motion
05.2025 - 07.2026
Store Manager/Sales assistant
Columbia Sportswear
05.2023 - 12.2023
Sales Assistant(Temporary)
Bang and Olufsen
12.2022 - 04.2023
Receptionist
Dr Ndlovu Medical Center
02.2021 - 11.2021
Admin Assistant
Bopa Botle Creations
05.2019 - Current
BA - ACTING FOR CAMERA
City Varsity
BA - PSYCHOLOGY
Unisa