Boitumelo Khumalo
Orlando West Killarney,Gauteng
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
TRANSACTIONAL PROCESSOR
STANDARD BANK
07.2020 - Current
- Process internal and external customer transactions and investigate, rectify and process exceptions to maintain service level agreements
- Receiving and reconciling teller's statistics worksheets, releasing entries according to the worksheets, withdrawing the sum released, while monitoring the banking deadline.
RECON AND LOSSES OFFICER (UPSKILLING)
STANDARD BANK
Johannesburg, South Africa
10.2022 - 03.2023
- To ensure that cash is balance and reconciled against reports, trace and pass teller differences
- To ensure that all losses (E.G teller losses, goodwill payments, miscellaneous, SBV and SARB differences) are captured on avanon system
- Ensure that deposit upload, autosafe, ATM, CO's, DIT and rejected transfers are balance daily
- Prepares necessary reports and MIS for reporting purposes
- Actions necessary reports (e.g report 6398 and report 11237) to identify long-outstanding entries
- Investigates source origin for unexpunged entries that are outstanding as per SLA (per customer rule)
- Escalate entries appearing on rejected transfer account for more than 3 days and, also ensure that surprise scrutiny (audit) is done bimonthly
- Prepare claim packs and investigate for claiming atm shortages
- Prepare daily loss tracking sheets
- Passes shortfall/surplus adjustments based on discrepancies.
TELLER
STANDARD BANK
Johannesburg, South Africa
06.2015 - 06.2020
- Receive, count, balance and process business and corporate deposits on a daily basis, and perform security checks under camera surveillance
- Our role is also expected to process all cash and cheque deposits quickly and accurately and plan methodically to meet all agreed productivity targets and ensure that customer expectations are met within agreed service level stipulations.
Education
REGULATORY EXAMINATION 05 -
MOONSTONE
Sandton 02.2021 - 02.2021
CERTIFICATE IN FINANCIAL MANAGEMENT -
I.Q ACADEMY
Johannesburg 02.2018 - 05.2019
CERTIFICATE IN WHOLESALE AND RETAIL OPERATIONS -
W&R SETA
Johannesburg 07.2011 - 05.2012
Some College (No Degree) - Accounting
THUTOLORE SECONDARY SCHOOL
Meadowlands, Soweto 01.2024 - 12.2010
Skills
Interpersonal Communication
Risk management
Quality Control
Critical Thinking
Customer service
Reports Analysis
Discrepancy Research and Resolution
Business analysis foundations
Interpersonal Communication
Problem-Solving
Teamwork and Collaboration
Attention to Detail
References
- Mr Roy Lodewick (Manager), 0731221910, Roy.lodewick@standardbank.co.za
- Ms Kedibone Segage (Team Leader), 0829709913, Kedibone.segage@standardbank.co.za
Timeline
Some College (No Degree) - Accounting
THUTOLORE SECONDARY SCHOOL
01.2024 - 12.2010
RECON AND LOSSES OFFICER (UPSKILLING)
STANDARD BANK
10.2022 - 03.2023
REGULATORY EXAMINATION 05 -
MOONSTONE
02.2021 - 02.2021
TRANSACTIONAL PROCESSOR
STANDARD BANK
07.2020 - Current
CERTIFICATE IN FINANCIAL MANAGEMENT -
I.Q ACADEMY
02.2018 - 05.2019
TELLER
STANDARD BANK
06.2015 - 06.2020
CERTIFICATE IN WHOLESALE AND RETAIL OPERATIONS -
W&R SETA
07.2011 - 05.2012