Summary
Overview
Work History
Education
Timeline
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Boitumelo Khalo

Senior Safari Designer
Johannesburg

Summary

Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

Overview

12
12
years of professional experience

Work History

Senior Safari Designer

Greatplains Conservation Company
09.2022 - Current
  • Develop and manage agent and guest relationships by providing excellent customer service to agents by highly responsive and suppling detailed, high quality itineraries including Great Plains properties as well as preferred partner inclusions where appropriate.
  • Generate sales with zero errors and follow up on debtors due.
  • Create and manage booking process in all systems including Tourplan and Safari Portal.
  • Follow up on quotes and maintain regular communication with agents.
  • Monitor and record reason for unconverted quotes and releases.
  • Work hand in hand with allocated sales representative, your Team, and Head of Reservations.
  • Manage provisional bookings ensuring yield management objectives are met. Make sure that no duplicate bookings are to be held blocking inventory for other possible sales.
  • Handle customer complaints efficiently and expediently.

Travel Consultant

AndBeyond South Africa Travel
10.2015 - 08.2022
  • Handling Reservations requests either email or telephonic.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Good knowledge on FIT and Groups policies and Procedure.
  • Good Product knowledge of East Africa and Southern Africa.
  • Use of Tourplan reservation system and Wetu
  • Computer Aptitude.

Product Developer

AndBeyond South Africa Travel
10.2012 - 09.2015
  • Assisting contracting manager
  • Updating and creating of preferred partner sheets
  • Updating of Special offer sheet
    Updating of Rebates sheet
  • Rate filling
  • Coordinating and sending of internal and external Product
    and Travel updates.
  • Setting up round robin presentations
  • Assistance with checking online rate side
  • Sourcing Images
  • Labeling and filling image library CD’s
  • Upload rates on the online rate site

Education

Tourism And Travel Management

Boston City College
Johannesburg
04.2001 -

Timeline

Senior Safari Designer

Greatplains Conservation Company
09.2022 - Current

Travel Consultant

AndBeyond South Africa Travel
10.2015 - 08.2022

Product Developer

AndBeyond South Africa Travel
10.2012 - 09.2015

Tourism And Travel Management

Boston City College
04.2001 -

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Boitumelo KhaloSenior Safari Designer