Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Reference
Timeline
Generic

Boitshoko Prosevation Khupari

Summary

Dynamic Administrator with a proven track record at The Platinum Incubator, excelling in office management and team collaboration. Enhanced document retrieval systems and streamlined onboarding processes, significantly improving efficiency. Known for exceptional customer service and meticulous attention to detail, fostering a positive work environment and driving organizational success.

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

10
10
years of professional experience

Work History

Administrator

The Platinum Incubator
07.2023 - Current
  • Coordinated daily administrative tasks to ensure smooth office operations.
  • Managed scheduling and calendar conflicts for efficient time management.
  • Assisted in development and implementation of office procedures and policies.
  • Maintained accurate records and files, enhancing information retrieval efficiency.
  • Supported budgeting processes through expense tracking and reporting.
  • Collaborated with team members to streamline communication and project workflows.
  • Facilitated onboarding processes for new employees, ensuring a seamless transition.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
  • Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Enhanced data security measures, conducted regular system backups to prevent data loss.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Assisted in maintaining HR databases, updating employee records for accuracy and efficiency.
  • Supported performance management initiatives by organizing training sessions and feedback meetings.
  • Developed onboarding materials to enhance new hire experience and facilitate smoother transitions.
  • Responded to employee inquiries regarding policies, benefits, and procedures, fostering effective communication.
  • Streamlined HR administrative processes, contributing to improved workflow efficiency and service delivery.
  • Collaborated with team members to identify areas for process improvements within the HR function.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Conducted thorough recruitment processes to attract top talent in the industry.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Oversaw hiring, staffing, and labor law compliance.
  • Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
  • Implemented performance review system that provided constructive feedback and set clear career paths for employees.
  • Developed and enforced HR policies that aligned with organizational goals, maintaining compliance with labor laws.
  • Managed payroll processing for over 40 employees, ensuring accuracy and timely disbursement.
  • Managed payroll processing for over 500 employees, ensuring accuracy and timely disbursement.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Coordinated daily office operations ensuring smooth workflow and efficiency.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Resolved administrative issues promptly to maintain operational continuity.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Processed payroll transactions with accuracy and attention to detail.
  • Assisted in reconciling payroll discrepancies, enhancing overall process efficiency.
  • Trained new team members on payroll software and departmental procedures.
  • Developed user-friendly guidelines for staff regarding payroll inquiries and processes.
  • Handled sensitive employee information with care, maintaining strict confidentiality at all times as per company policy.
  • Performed special payroll-related calculations such as retroactive payments and time-off accruals.
  • Managed employee records on database to maintain accuracy and updated information.
  • Coordinated onboarding processes for new hires, ensuring compliance with HR policies and procedures.
  • Assisted in recruitment efforts by screening resumes and scheduling interviews with candidates.
  • Supported benefits administration by answering employee inquiries and processing enrollment changes.
  • Developed training materials to enhance employee knowledge of company policies and procedures.
  • Organized company events to promote team building and employee engagement initiatives.
  • Contributed to a positive work environment by assisting in the planning and execution of employee appreciation events.
  • Facilitated interview scheduling between candidates and hiring managers, streamlining communication during recruitment efforts.
  • Coordinated company-wide training sessions, facilitating professional development opportunities for staff members.
  • Organized exit interviews for departing employees gathering valuable feedback for organizational improvement.
  • Updated job descriptions regularly as needed to reflect current requirements and responsibilities for open positions.
  • Participated in job fairs representing the company professionally while sourcing potential candidates.
  • Processed payroll accurately and efficiently while adhering to strict deadlines and confidentiality standards.
  • Prepared offer letters following established protocols while maintaining accuracy and confidentiality.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Updated and maintained employee attendance records.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Participated in recruitment and selection process for new hires.
  • Created job descriptions on boards for vacant jobs.
  • Set up orientations and initial training for new employees.
  • Developed and maintained HR policies and procedures.
  • Conducted exit interviews with terminated employees.
  • Aided staff with employee performance review paperwork and documentation.
  • Assisted with creating employee handbooks and manuals.
  • Participated in job fairs to recruit new talent.
  • Converted employee status from temporary to permanent.

Administrator

Ten Flags Theme Park
08.2022 - 08.2023
  • Implemented improved filing system for enhanced document retrieval and management.
  • Managed inventory supplies, facilitating timely reordering and cost savings.
  • Streamlined communication between departments to support project completion.
  • Assisted in preparing reports and presentations with accuracy and attention to detail.
  • Developed office procedures that increased productivity and reduced errors.
  • Facilitated onboarding process for new employees, enhancing integration and retention.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
  • Assisted in creation of performance reports, providing insights that informed management decisions.
  • Processed payroll transactions with accuracy and attention to detail.
  • Handled sensitive employee information with care, maintaining strict confidentiality at all times as per company policy.
  • Managed employee onboarding procedures, ensuring compliance with company policies and regulations.
  • Supported benefits administration by responding to employee inquiries and assisting with enrollment processes.
  • Facilitated communication between management and employees, promoting a positive work environment.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Educator Assistant

Sunrise View Secondary School
11.2021 - 08.2022
  • Assisted educators in delivering instructional materials and lesson plans effectively.
  • Facilitated individual and group activities to enhance student engagement and learning outcomes.
  • Supported classroom management by implementing behavioral strategies and promoting a positive learning environment.
  • Collaborated with teachers to adapt curricula for diverse learners, ensuring inclusivity in the classroom.
  • Monitored student progress, providing feedback and support to enhance academic performance.
  • Organized and maintained educational resources, optimizing accessibility for both educators and students.
  • Developed strong relationships with students, fostering trust and encouraging open communication for academic success.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
  • Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
  • Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
  • Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
  • Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
  • Implemented differentiated instructional approaches based on varying student abilities and interests to ensure equity in learning opportunities.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Chose materials and developed lesson plans to enhance skills for individual students.

Reception Administrator

Maluleke Dental Clinic
07.2017 - 07.2018
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling and maintained accurate calendars for staff and management.
  • Assisted in resolving customer inquiries, enhancing overall guest satisfaction and experience.
  • Developed and maintained filing systems to ensure quick access to important documents.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated appointment scheduling for staff, ensuring optimal time management and resource allocation.
  • Maintained organized reception area, enhancing visitor experience and professionalism of front office environment.
  • Monitored inventory of office supplies, ensuring timely replenishment to support uninterrupted operations.
  • Provided administrative support for meetings, including preparing agendas and taking minutes for record-keeping.
  • Resolved customer inquiries promptly, fostering positive relationships and enhancing overall satisfaction with services provided.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Improved workflow by introducing more efficient document handling and organization practices.

Retail Sales Associate

Edcon Group
10.2015 - 02.2016
  • Enhanced customer experience through attentive service and product knowledge.
  • Managed inventory levels, ensuring stock availability and organization.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales targets and store goals.
  • Implemented promotional displays, attracting customer interest and driving sales growth.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree - Payroll Administration

Online
08-2025

Certificate - Business Administration

Davis & Dean Training Centre
Johannesburg, South Africa
03-2021

National Diploma - Human Resources Management & Practice

MSC Business College
Rustenburg, South Africa
01-2018

High School Diploma -

HF Tlou High School
Rustenburg, South Africa
12-2008

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Administrative support
  • MS office
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Office management
  • Personable and approachable
  • Data confidentiality
  • Team collaboration
  • Document management
  • Staff management
  • Schedule coordination
  • Conflict resolution
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Employee supervision
  • Deadline adherence
  • Document control
  • New hire onboarding
  • Problem-solving
  • Business administration
  • Resourceful and analytical
  • Mail handling
  • Strategic planning
  • Events coordination
  • Operations management
  • Continuous improvement
  • Supplies ordering
  • Project management
  • Multiple priorities management
  • Performance improvement
  • Flexible schedule
  • Contract processing
  • Project coordination

Additional Information

Drivers License C1

Languages

English
Advanced (C1)

Reference

Name : Ms Sibongile Shongwe

Company : The Platinum Incubator

Position : Ceo

Contact details : 082-835-9786 / sibongile@tpi.org.za


Name : Ms Fikile Ndaba

Company : Ten Flags Theme Park

Position : General Manager

Contact details : 083-358-4437 / fikile@fifindaba.com


Name : Ms Sathekge

Company : Sunrise View Secondary School

Position: Principal

Contact details: 014-593-3029 / principal@sunriseviewsecondary.co.za


Timeline

Administrator

The Platinum Incubator
07.2023 - Current

Administrator

Ten Flags Theme Park
08.2022 - 08.2023

Educator Assistant

Sunrise View Secondary School
11.2021 - 08.2022

Reception Administrator

Maluleke Dental Clinic
07.2017 - 07.2018

Retail Sales Associate

Edcon Group
10.2015 - 02.2016

No Degree - Payroll Administration

Certificate - Business Administration

Davis & Dean Training Centre

National Diploma - Human Resources Management & Practice

MSC Business College

High School Diploma -

HF Tlou High School

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Boitshoko Prosevation Khupari