Boitshoko Mokwena

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and remotely. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Proficient understanding of Microsoft Word, Excel and Access.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.

As much as I enjoy my customer service career, one of my true loves performing arts and radio presenting. I love that i still interact with people of all walks of life, allowing me to be confident and be mz true self behind the mic as well as engage with the audience while tackling different topics everyday.The level of engagement is educational and  mind refreshing.