Summary
Overview
Work History
Education
Skills
Certification
References
Introduction
Work Availability
Timeline
Generic
BOITSHOKO LUCIA MMATLADI

BOITSHOKO LUCIA MMATLADI

Customer Service Agent
Pretoria

Summary

Customer service professional with experience in the short-term insurance industry, skilled in providing personalized and courteous service. Proven expertise in sales cycle management, insurance coverage planning, and payment processing. Resourceful telemarketer committed to delivering superior customer service. Known for strong interpersonal skills, effective time management, and problem-solving abilities. Seeking a full-time position that offers professional challenges and utilizes these skills.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Key Account Specialist

Pineapple Insurance
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • I took the initiative to generate new leads by performing cold calling.
  • I was also responsible for managing my workload and maintaining efficiency, allowing me to assist my supervisor with team management tasks.
  • I worked with clients to address queries and complaints, and I processed cancellations and amendments to policies as needed.
  • My role also involved supporting underwriting activities, which strengthened my understanding of the insurance industry.

Digital sales agent

Dotsure
02.2020 - 07.2023
  • Engage telephonically with clients to highlight features and benefits of risk products based on their chosen quote
  • Overcome objections during quotes using friendly, persuasive strategies
  • Deliver scripted sales talks to customers reached manual outbound dialing systems while adhering to compliance requirements in the sales process in line with legislative requirements
  • Achieve set targets on production, quality and conversion

Customer service Agent

Comair Limited
01.2018 - 12.2019
  • Managed online booking enquiries and assisted clients and travel partners with questions throughout entire booking cycle
  • Provided high level of customer service to each person by engaging customer and using active listening skills and effective interpersonal skills
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Assisted clients to check in, board the flight and handled billing information over the phone

Education

National Diploma - Tourism management

Nelson Mandela University

Matric - undefined

Lesolang High School
01.2015 - 12 2015

Skills

Excellent communication and interpersonal skills

Certification

RE5 for representatives, 2021

References

  • Pierce Kapp, Senior sales consultant at Dotsure, 074 338 2708
  • Ayanda Bhengu, Supervisor at Comair Limited, 067 064 5849

Introduction

Experienced customer service representative in the short-term insurance industry, dedicated to delivering personalized and courteous service. Proven expertise in managing the sales cycle, from prospecting to follow-up support. Skilled in providing advice on insurance coverage plans and efficiently processing applications, payments, and corrections. Resourceful and versatile telemarketer with a commitment to delivering superior customer service consistently. Known for friendliness, punctuality, dependability, and computer-savviness, with a talent for multitasking. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Key Account Specialist

Pineapple Insurance
03.2024 - Current

Digital sales agent

Dotsure
02.2020 - 07.2023

Customer service Agent

Comair Limited
01.2018 - 12.2019

Matric - undefined

Lesolang High School
01.2015 - 12 2015

National Diploma - Tourism management

Nelson Mandela University
BOITSHOKO LUCIA MMATLADICustomer Service Agent