BOITSHEPI MORONGWA KGAPOLA
Pretoria,Pretoria
Summary
Detail-orientated Customer Service adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
Multifaceted Marketing Manager with strong marketing technology background and expertise in multiple industries. Designed and implemented 10 lucrative marketing campaigns in previous year. Superb communications skills and knowledge of marketing metrics enabled achievement of desired results.
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of Pretoria market conditions and extensive network of title, inspection and banking professionals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Marketing Specialist
Afrikings
06.2024 - Current
- Established and managed relationships with external data providers and research vendors.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Created customized marketing materials to increase product awareness.
Financial Advisor
Sanlam
05.2023 - Current
- Developed and deepened relationships with new and existing clients
- Promoted business to increase customer base and grow revenue
- Consulted with clients to assess and meet short- and long-term financial goals
- Counselled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs
Financial Advisor
Old Mutual
06.2021 - 04.2023
- Consulted with clients to assess and meet short- and long-term financial goals
- Identified client financial goals and risk tolerance to recommend 30 products
- Promoted business to increase customer base and grow revenue
Customer Service Representative
Woolworths
10.2018 - 05.2021
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Maximised customer satisfaction by resolving service issues promptly
- Processed and issued product orders and service upgrades for customers
- Addressed customer service enquiries quickly and accurately
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with product-related questions, feedback and complaints
- Processed refunds, exchanges and service requests for customers
- Referred customers to team leaders and expert advisers for complex inquiries
- Kept detailed records of customer interactions for future reference
- Monitored email to promptly collect and respond to complaints
Data Capturer
Statssa
01.2018 - 07.2018
- Created and maintained spreadsheets using Excel
- Scanned documentation and entered into database to maintain accurate records
- Compared source documents to verify accuracy of data
- Examined data to detect and rectify deficiencies or errors
- Transferred data from paper formats into database systems to keep digital formats
Receptionist
Nedbank
01.2011 - 12.2011
- Welcomed guests and clients in friendly, positive manner
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication
- Captured and processed client information, entering data into online systems for wider company use
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
Education
Higher National Diploma - Marketing Management
Tshwane South College
07.2015
Certificate of Higher Education - Commerce
Vukani Mawethu High
01.2004
Skills
- Financial Planning
- Retirement Needs
- Written and Verbal Communication
- Made Insurance Decisions
- Research and Analysis
- Creative direction
- Marketing analytics
- CRM management
- Brand standards
- Product launches
- Brand development
LANGUAGES
English: C1 Advanced
Additional Information
Reference:
Sibongile Khoza
012 406 3135/082 299 3658
Kgomotso Makamo
076 787 2282
Tshepo Malatji
073 521 0086
Certification
- Portfolio Management Professional (PfMP) - Project Management Institute.
Timeline
Field Marketing Specialist
Afrikings
06.2024 - Current
Financial Advisor
Sanlam
05.2023 - Current
Financial Advisor
Old Mutual
06.2021 - 04.2023
Customer Service Representative
Woolworths
10.2018 - 05.2021
Data Capturer
Statssa
01.2018 - 07.2018
Receptionist
Nedbank
01.2011 - 12.2011
Certificate of Higher Education - Commerce
Vukani Mawethu High
Higher National Diploma - Marketing Management
Tshwane South College
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