Boipelo Raphiri
2825 Natal Plum Rosslyn Gardens Akasia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated in customee service offering extensive experience partnering with customers and exceeding expectations. I am Highly skilled at identifying needs of customers and offering products or services designed to meet those needs.
Overview
4
4
years of professional experience
Work History
Merchant Services Consultant
Standard Bank
Johannesburg
07.2023 - Current
- Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
- Assisted with the setup of merchant accounts and payment processing services.
- Resolved technical issues related to credit card terminals and online transactions.
Merchant Services Intern
Standard Bank
Johannesburg
05.2023 - 07.2023
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
Financial Admin Tr
Ricoh Pty Ltd Trainee
Sandton
09.2020 - 03.2021
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Analyzed financial statements to identify areas of improvement in business operations.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Worked with team members to promote great customer service and pleasant work environment.
Administrative Financial Assistant ( Trainee)
Altron Peoples Solutions
Randburg
02.2020 - 06.2020
- Prepared monthly financial reports, including income statements and balance sheets.
- Compiled data for budget preparation and monitored expenses to ensure compliance with approved budgets.
- Assisted in the development and implementation of accounting policies and procedures.
- Processed accounts receivable and payable transactions, bank deposits, journal entries and reconciliations.
- Generated financial reports for management review on a regular basis.
Education
Bachelor of Commerce in Information And Technology Management - Information Technology
Mancosa
Durban01-2024
SLPs Certificate (Digital Marketing) - Marketing
Mancosa
Durban01-2023
Agile Banking Professional - NQF 5 - Banking and Financial Support Services
Cornerstone Perfomance Solutions
Johannesburg12-2022
National Diploma - NQF6 - Economics And Management Analysis
Tshwane University Of Technology
Pretoria04-2019
National Senior Certificate - NQF 4 - Accounting And Business Management
Hl Setlalentoa Sec School
Pretoria12-2015
Skills
- Product Promotions
- Operating Xero system, Oracle Data Cloud,
- Oracle FLECUBE
- Salesforce CRM system, Administration
- Adaptability and Flexibility
- Payment processing
- Analytical Skills
- Problem-solving aptitude
- Customer database management
- Attention to Detail
- Client Relationship Development
- Quality Management systems ( Iso 9001,Java, Pytho)
- Office 365 Microsoft
- IBM system / 360
Languages
English
Proficient
C2
Tswana
Proficient
C2
Sotho
Proficient
C2
zulu
Beginner
A1
References
- Dr Rametsi - TUT Former Lecture 0780097495
- Yves Lubbe - Career Manager Altron Peoples Solutions 0115090112
- Lebogang Ximba - Team Leader Merchant Services +27 11 631 6328
Timeline
Merchant Services Consultant
Standard Bank
07.2023 - Current
Merchant Services Intern
Standard Bank
05.2023 - 07.2023
Financial Admin Tr
Ricoh Pty Ltd Trainee
09.2020 - 03.2021
Administrative Financial Assistant ( Trainee)
Altron Peoples Solutions
02.2020 - 06.2020
Bachelor of Commerce in Information And Technology Management - Information Technology
Mancosa
SLPs Certificate (Digital Marketing) - Marketing
Mancosa
Agile Banking Professional - NQF 5 - Banking and Financial Support Services
Cornerstone Perfomance Solutions
National Diploma - NQF6 - Economics And Management Analysis
Tshwane University Of Technology
National Senior Certificate - NQF 4 - Accounting And Business Management
Hl Setlalentoa Sec School
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