Boipelo Mokalaka

• Utilized motivational interviewing techniques to encourage positive change in clients' lives.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Drafted readable and enforceable agreements, contracts, and other legal documents to protect client's full legal rights.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Edited and proofread legal documents to verify accuracy.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
• Contributed to successful case outcomes through diligent fact investigation and witness interviews.
• Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
• Conducted detailed client intakes and entered information into company database.
• Supported risk mitigation efforts by assisting in the preparation of due diligence reports on members.
• Rendered legal support and service to members through efficient progress reporting telephonically or through correspondence.
• Rendered telephonic, in‐person and via correspondence legal advice to members.
• Attended to files providing consistent feedback and resolution on the matter at hand. This includes but was not limited to:

‐Opening new files and re‐instating new ones.

‐Perusing incoming correspondence.

‐Updating electronic files frequently‐strict workflow management

• Render legal support and service to members through efficient progress reporting telephonically or through correspondence.
• Render telephonic legal advice to members.
• Attend to files providing consistent feedback. This includes but is not limited to:

-Taking new instructions.

‐Referring members legal representation.

‐Perusing incoming correspondence.

‐Responding to correspondenc

• Rendered legal support and service to members through efficient progress reporting telephonically or through correspondence.
• Rendered telephonic, in‐person and via correspondence legal advice to members.
• Attended to files providing consistent feedback and resolution on the matter at hand. This includes but is not limited to:

‐Drafting correspondence to and for our members, to third parties and legal representatives.

‐Perusing incoming correspondence.

‐Updating electronic files frequently‐strict workflow management ‐Drafting of contracts.

• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Organized documents to manage paper and electronic filing systems of clients.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
• Collaborated effectively with multi-disciplinary teams to tackle complex cases, fostering a positive work environment that promoted success.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Created weekly, monthly, and quarterly expense reports.
• Resolved cases referred to legal.
• Captured referrals on the system.
• Printing of referral documents, affidavits, close files and archive them whilst updating them on the system and spread sheets.
• Follow up on settlement agreements as they become due.
• Receiving of awards from DRC and checking if any changes should be made.
• Sending new referrals to employers and the DRC to be setdown for conciliation or arbitration.
• Conduct Kredit inform and FEEDS (TRACING) searches of employers.
• Compile long story deletion reports
• Debt collection
• Attendance of mediations or conciliations where needed.

• Screened calls, receive correspondences and draft responses on behalf of the family advocate.
  
• Conducted mediations in disputes regarding parental responsibilities and rights.
  
• Supported the family advocate in conducting customer satisfaction surveys and community outreach programs.
  
• Conducted screening interviews and parental rights and responsibilities information sessions along with the family law assistants.
  
• Support the family advocate with regard to matters on the roll.
  
• Booking of appointments for mediation between the parties.
  
• Keeping an updated record of all the finalised and dispatched reports and dispatching of the finalised reports.