Boipelo Makgothi
Sales, Operations & Project Management
Bloemfontein
Summary
A meticulous professional with experience spanning over ten years within the administration, sales and operations industries. Work experience has been centered on selling telecommunications products to a wide range of customers while negotiating favorable prices, as well as fostering long-term client and vendor relationships. Looking to add to that experience and pivot into a new and challenging industry, as a resourceful Project Manager adept in organizing business operations, financial oversight and resource management in order to achieve smooth flow and project operations.
Overview
15
15
years of professional experience
1
1
Certification
5
5
Languages
Work History
SALES REPRESENTATIVE
Mobile Telephone Network, MTN
04.2015 - Current
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Contacted new and existing customers to outline benefits of products
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Monitored customer order process and addressed customer issues
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Demonstrated product features to align with customer needs
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue
- Identified customer needs by asking questions and advising on best solutions
- Listened to customer needs to identify and recommend best products and services
CALL CENTRE OPERATOR
Nashua Mobile
12.2013 - 11.2014
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Engaged actively with callers, confirming, or clarifying information and diffusing anger
- Navigated through computer systems to review information and respond appropriately to callers
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Maintained strong call control and quickly worked through scripts to address problems
- Offered resolutions to de-escalate calls and solve customer issues
- Consulted with customers to resolve service and billing issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
DATA CAPTURE AND RESEARCH ASSISTANT
Armstrong Consulting
12.2012 - 04.2013
- Conducted surveys, interviews, and experimental research to facilitate data analysis
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study
- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters
- Implemented quality control measures for research methodologies
- Used scientific methods to assist colleagues and supervisors with experiments.
OFFICE MANAGER
Mohloli Chamber of Business
08.2009 - 12.2012
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
- Reviewed files and records to obtain information and respond to requests
- Managed, scheduled, and coordinated office functions and activities for employees
- Used judgment and initiative in handling confidential matters and requests
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Education
Postgraduate Diploma - Project Management
Central University of Technology
Bloemfontein, South Africa 04.2001 -
Bachelor of Arts - Public Administration And Political Science
National University of Lesotho
Maseru, Lesotho 04.2001 -
Skills
Communication Skills
undefinedCertification
Project Management Qualification
Timeline
SALES REPRESENTATIVE
Mobile Telephone Network, MTN
04.2015 - Current
CALL CENTRE OPERATOR
Nashua Mobile
12.2013 - 11.2014
DATA CAPTURE AND RESEARCH ASSISTANT
Armstrong Consulting
12.2012 - 04.2013
OFFICE MANAGER
Mohloli Chamber of Business
08.2009 - 12.2012
Postgraduate Diploma - Project Management
Central University of Technology
04.2001 -
Bachelor of Arts - Public Administration And Political Science
National University of Lesotho
04.2001 -
Project Management Qualification
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