Boipelo Makgothi
Sales, Operations & Project Management
Bloemfontein
Summary
A meticulous professional with experience spanning over ten years within the administration, sales and operations industries. Work experience has been centered on selling telecommunications products to a wide range of customers while negotiating favorable prices, as well as fostering long-term client and vendor relationships. Looking to add to that experience and pivot into a new and challenging industry, as a resourceful Project Manager adept in organizing business operations, financial oversight and resource management in order to achieve smooth flow and project operations.
Overview
15
15
years of professional experience
1
1
Certification
5
5
Languages
Work History
SALES REPRESENTATIVE
Mobile Telephone Network, MTN
04.2015 - Current
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Contacted new and existing customers to outline benefits of products
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Monitored customer order process and addressed customer issues
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Demonstrated product features to align with customer needs
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue
- Identified customer needs by asking questions and advising on best solutions
- Listened to customer needs to identify and recommend best products and services
CALL CENTRE OPERATOR
Nashua Mobile
12.2013 - 11.2014
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Engaged actively with callers, confirming, or clarifying information and diffusing anger
- Navigated through computer systems to review information and respond appropriately to callers
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Maintained strong call control and quickly worked through scripts to address problems
- Offered resolutions to de-escalate calls and solve customer issues
- Consulted with customers to resolve service and billing issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
DATA CAPTURE AND RESEARCH ASSISTANT
Armstrong Consulting
12.2012 - 04.2013
- Conducted surveys, interviews, and experimental research to facilitate data analysis
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study
- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters
- Implemented quality control measures for research methodologies
- Used scientific methods to assist colleagues and supervisors with experiments.
OFFICE MANAGER
Mohloli Chamber of Business
08.2009 - 12.2012
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
- Reviewed files and records to obtain information and respond to requests
- Managed, scheduled, and coordinated office functions and activities for employees
- Used judgment and initiative in handling confidential matters and requests
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Education
Postgraduate Diploma - Project Management
Central University of Technology
Bloemfontein, South Africa 04.2001 -
Bachelor of Arts - Public Administration And Political Science
National University of Lesotho
Maseru, Lesotho 04.2001 -
Skills
Communication Skills
Product Knowledge
Presentation Skills
Buyer Research
Sales Process Proficiency
Client Account Management
Lead prospecting
Customer Retention
Closing Techniques
Certification
Project Management Qualification
Timeline
SALES REPRESENTATIVE
Mobile Telephone Network, MTN
04.2015 - Current
CALL CENTRE OPERATOR
Nashua Mobile
12.2013 - 11.2014
DATA CAPTURE AND RESEARCH ASSISTANT
Armstrong Consulting
12.2012 - 04.2013
OFFICE MANAGER
Mohloli Chamber of Business
08.2009 - 12.2012
Postgraduate Diploma - Project Management
Central University of Technology
04.2001 -
Bachelor of Arts - Public Administration And Political Science
National University of Lesotho
04.2001 -