Hi, I’m
Boineelo Joka
Business Development Representative
Johannesburg, Gauteng
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Summary
Results-driven and self-motivated professional with experience in customer service and sales. Exhibits strengths in assessing customer needs and providing tailored solutions. Broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Demonstrates passion for building long-term customer relationships. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
Strategy InsightsRemote
Sales Development Representative
01.2023 - Current
Job overview
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Pipedrive; Signal Hire & Lusha to manage sensitive client information and update existing and new client profiles.
- Managed 50- 80 calls,>50 emails & countless social media outreach campaigns per day to meet weekly target.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Designed customer retention strategies to reduce customer attrition.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Qualitative Innovative SolutionsJohannesburg, Gauteng
Business Development Associate
07.2022 - 03.2023
Job overview
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Provided customer support to new and existing clients.
- Developed business pipeline using cold and warm techniques.
- Enhanced customer experience using all omnichannel offerings.
- Communicated with local organizations to build networks and develop leads.
- Engaged with customers to build business relationships.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Networked among local business and community organizations to develop leads and generate business.
SMT LabsJohannesburg, Gauteng
Key Account Manager
06.2020 - 03.2022
Job overview
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built and maintained strong client relationships to drive business growth.
- Managed over 10 accounts ensuring excellent service, cross-sell & upsell to exiting clients.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Analyzed key competitors to respond to competitive threats.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
University of Cape TownCape Town
Certificate from Business Development
10.2022 - 12.2022
University of WitwatersrandJohannesburg
Certificate from Management
02.2020 - 06.2020
University of JohannesburgJohannesburg
Associate of Applied Science from Biotechnology
02.2012 - 04.2018
Skills
Good Telephone Etiquette
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Development Representative
Strategy Insights
01.2023 - Current
University of Cape Town
Certificate from Business Development
10.2022 - 12.2022
Business Development Associate
Qualitative Innovative Solutions
07.2022 - 03.2023
Key Account Manager
SMT Labs
06.2020 - 03.2022
University of Witwatersrand
Certificate from Management
02.2020 - 06.2020
University of Johannesburg
Associate of Applied Science from Biotechnology
02.2012 - 04.2018
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