Boikarabelo Nkwana
Consultant Activation
7291/1 Ext 4 Soshanguve East
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Cash Consultant
Standard Bank Group
10.2017 - 08.2019
- To take demand from walk in customers for any card and cash related matters.
- To provide a consistency high quality frontline transaction service to customers encompassing the cashing of cheques, accepting of deposits and the provision of change
- To understand the risk associated with the handling of cash and maintain effective controls to manage these risks
- To maintain a high level of integrity and ethical standards
- Manage ATM machines (where applicable)
- Multi-channel utilization and serving to sell.
Enquiries Clerk
Standard Bank Group
03.2017 - 08.2019
- Issue cards, account statements, issue or rest pin numbers
- Inter-account transfers
- Linking of cards
- Load stop orders, account beneficiaries.
Client Liaison Officer
Standard Bank
10.2017 - 8 2019
- To provide proficient reception functions in support of all team in branch
- To identify customer's needs, record, monitor and facilitate, intermediate between the customer and sales consultant team
- To understand and manage the risks associated with handling out and control of clip cards and master cards
- Assist with all day to day transactions of frontline
- To attend customers queries effectively and efficiently in accordance to sunset principle
- To channel customer to relevant department
- To maintain a high level of integrity and ethical standards.
Universal Banker Designate
Standard Bank Group
04.2023 - 05.2023
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- To take demand from personal customer for any banking matters ranging from product questions to customer account activities, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one and done manner that consistently delivers what matters to the customer within product and legislative.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Consultant Activation
Standard Bank Group
06.2023 - Current
- To welcome all new customers via the on-boarding process communication channels e.g.,telephonically as well as answer any service-related questions to ensure customers understand the features of the relevant products.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients, ie debit order switch and salary switch.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities through CST leads.
Education
High School -
Himalaya Secondary School
Laudium, South Africa12.2014
N4 Certificate - Financial Management
Tshwane North College
Pretoria, South AfricaN5 Certificate - Financial Management
Tshwane North College
Pretoria, South AfricaN6 Certificate - Financial Management
Tshwane North College
National Diploma - Financial Management
Tshwane North College
Pretoria, South Africa 04.2001 -
Skills
- Patience and Empathy
- Decision-Making
- Appointment scheduling efficiency
- Professionalism and Etiquette
- Teamwork and Collaboration
- Problem-Solving
- NDS/BDS Customer 1st Intranet
- Microsoft Office
Attributes
I am a fast learner, hard worker and of pleasant nature to work with. I am flexible, quick to pick up new skills and always eager to learn from others.
Achievements Awards
- Client Experience Nominated for beyond excellence.
- Won simple life incentive.
- Positive reviews of service rendered to clients on Standard Jubilee Mall reviews on google.
References
- Mildred Msiza, Standard Bank, Branch Manager, Mildred.msiza@standardbank.co.za, 0605442032
- Nthabiseng Mosokotso, Standard Bank, Team Leader Tellers, Nthabiseng.Mosokotso@standardbank.co.za, 0814272054
- Steve Chauke, Standard Bank, Business banker, Steve.chauke@standardbank.co.za, 0833263895
Timeline
Consultant Activation
Standard Bank Group
06.2023 - Current
Universal Banker Designate
Standard Bank Group
04.2023 - 05.2023
Client Liaison Officer
Standard Bank
10.2017 - 8 2019
Cash Consultant
Standard Bank Group
10.2017 - 08.2019
Enquiries Clerk
Standard Bank Group
03.2017 - 08.2019
National Diploma - Financial Management
Tshwane North College
04.2001 -
High School -
Himalaya Secondary School
N4 Certificate - Financial Management
Tshwane North College
N5 Certificate - Financial Management
Tshwane North College
N6 Certificate - Financial Management
Tshwane North College
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