BOIKANYO JEFFREY RAPOO
Roodepoort
Summary
Analytical, Diligent, Detailed, Entrepreneur
Overview
27
27
years of professional experience
Work History
Owner/Operator
SIEGO SERVICE AND TRADE
02.2021 - Current
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Store Manager
CTM Waterfall
07.2019 - 01.2021
- Budgeting and Sales Management
- Store and Warehouse Management,
- Staff Recruitment and Management,
- Inventory Control (Procurement)
Procurement Specialist(BMO)
Italtile Ceramics
07.2014 - 06.2019
- Implemented cost-saving initiatives within the procurement department that significantly reduced overhead expenses.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Researched and identified potential new suppliers to increase vendor base.
- Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed risk effectively by establishing contingency plans for potential disruptions in supply chains or market fluctuations affecting pricing structures.
Store Manager
CTM Southgate
07.2012 - 06.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
CTM Dobsonville
07.2009 - 06.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Stock Controller
CTM Westgate
11.2007 - 06.2009
- Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Determined and performed appropriate adjustments of authorized stock levels.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Floor Supervisor
McDonalds Roodepoort
01.2000 - 10.2007
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
Admin Trainee(Apprentice)
Londocor Pty
01.1998 - 11.1999
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Education
Supply Chain And Logistics
ENTERPRISES UNIVERSITY OF PRETORIA
Pretoria2018
Procurement
Sweetthorn Thought Leadership
Bryanston, South Africa2015
Business Adminstration
Roodepoort Technical College(SWGC)
Roodepoort, South Africa1997
Skills
- Sales negotiation
- Operations Management
- Staff Training and Development
- DOT Compliance
- Documentation And Reporting
- Strategic Planning
- Financial Analysis
- Payroll Processing
- Operations Oversight
- Relationship Management
- Operational Reporting
- Hiring
Languages
ENGLISH
Drivinglicense
C1 (Code 10), 1997
Personal Information
- Date of Birth: 08/30/78
- Nationality: South Africa
Hobbies and Interests
SPORT FANATIC
Timeline
Owner/Operator
SIEGO SERVICE AND TRADE
02.2021 - Current
Store Manager
CTM Waterfall
07.2019 - 01.2021
Procurement Specialist(BMO)
Italtile Ceramics
07.2014 - 06.2019
Store Manager
CTM Southgate
07.2012 - 06.2014
Store Manager
CTM Dobsonville
07.2009 - 06.2012
Stock Controller
CTM Westgate
11.2007 - 06.2009
Floor Supervisor
McDonalds Roodepoort
01.2000 - 10.2007
Admin Trainee(Apprentice)
Londocor Pty
01.1998 - 11.1999
Supply Chain And Logistics
ENTERPRISES UNIVERSITY OF PRETORIA
Procurement
Sweetthorn Thought Leadership
Business Adminstration
Roodepoort Technical College(SWGC)
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