Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Boikanyo Dikolomela

Wolmaransstad

Summary

Accomplished professional with a proven track record in marketing roles, notably at British American Tobacco SA. Excelled in enhancing customer satisfaction and operational efficiencies, leveraging strong analytical skills and adaptability. Demonstrated excellence in fostering teamwork and collaboration, achieving significant improvements in client relationships and process optimizations.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve departmental goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

31
31
years of professional experience

Work History

Educator

North West Education Department
Wolmaransstad
03.2015 - Current
  • Received awards from the South African Mathematics Foundation (SAMF) in the SA Mathematics Challenge: best performing school in quintile 2 (2017) and the school with most entries (2022)
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.

Field Marketing Executive

Standard Bank (SPV - Ngikwazi Field Marketing)
Johannesburg
08.2010 - 06.2014
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Analyzed market trends of approximately 500 targeted segment to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Coordinated appointments and meetings for marketing director with 5 active projects.

Territory Manager - Sales and Service

Gidani (Ngikwazi Field Marketing)
Johannesburg
01.2008 - 02.2010
  • Increased monthly sales revenue of key clients to approximately R100 000 and maintained strong relationships with them.
  • Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
  • Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
  • Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
  • Improved customer satisfaction by providing exceptional product knowledge and technical support.

Account Manager

Clover
Johannesburg
04.2007 - 12.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved a minimum of 10 escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Trade Marketing and Distribution Executive

British American Tobacco SA
08.1997 - 12.2006
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Negotiated supplies and equipment to the tune of R10 million.
  • Developed and implemented new standard operating procedures to improve overall distribution operations.
  • Increased on-time delivery rates by closely monitoring shipments and addressing any delays or issues promptly.
  • Conducted regular audits of warehouse processes, addressing any discrepancies or inefficiencies identified during these assessments.
  • Improved warehouse efficiency by implementing innovative inventory management strategies.

Educator

Department Of Education And Training
01.1994 - 07.1997
  • Acted in Mathematics Departmental Head role.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.

Education

Honours - BEd Hons Mathematics Education

North West University
Potchefstroom
03.2026 - Current

Advanced Diploma - Mathematics (distinction)

North West University
Potchefstroom
03.2023 -

Certificate - Data Analysis

University of Cape Town
04.2001 -

Advanced Certificate - Mathematics (distinction)

North West University
04.2001 -

Certificate - Mathematics Subject Content For GET Phase

North West University
04.2001 -

Certificate - Sales And Marketing Education

Damelin
04.2001 -

Diploma - Secondary Education

Vista University (UNISA)
04.2001 -

Skills

Multitasking

Software

Microsoft Word

Exel

Powerpoint

Data analysis using Statistical techniques

Timeline

Honours - BEd Hons Mathematics Education

North West University
03.2026 - Current

Advanced Diploma - Mathematics (distinction)

North West University
03.2023 -

Educator

North West Education Department
03.2015 - Current

Field Marketing Executive

Standard Bank (SPV - Ngikwazi Field Marketing)
08.2010 - 06.2014

Territory Manager - Sales and Service

Gidani (Ngikwazi Field Marketing)
01.2008 - 02.2010

Account Manager

Clover
04.2007 - 12.2007

Certificate - Data Analysis

University of Cape Town
04.2001 -

Advanced Certificate - Mathematics (distinction)

North West University
04.2001 -

Certificate - Mathematics Subject Content For GET Phase

North West University
04.2001 -

Certificate - Sales And Marketing Education

Damelin
04.2001 -

Diploma - Secondary Education

Vista University (UNISA)
04.2001 -

Trade Marketing and Distribution Executive

British American Tobacco SA
08.1997 - 12.2006

Educator

Department Of Education And Training
01.1994 - 07.1997
Boikanyo Dikolomela