Experienced Performance Coach and Continuous Improvement specialist with over 10 years of experience in mining operations, lean management, change management, and business improvement. Proven ability to lead teams, implement improvement initiatives, analyze performance data, and drive operational excellence.
Overview
22
22
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Performance Coach – Continuous Improvement
Assmang Blackrock Mine Operations
09.2018 - Current
- Lead and coach the shaft Continuous Improvement (CI) team.
- Facilitate CI initiatives and promote a culture of operational excellence.
- Participate in change management processes and coach teams through transitions.
- Support BRMO Connect and CI system utilization.
- Ensure compliance with SHEQ standards and operational quality requirements.
Continuous Improvement Administrator
Assmang Blackrock Mine Operations
01.2016 - 08.2018
- Captured and analyzed quality data for reporting and improvement.
- Supported CI initiatives and administrative functions.
- Facilitated team compliance with CI systems and SHEQ requirements.
Data/Maintenance Recorder
Assmang Blackrock Mine Operations
11.2011 - 12.2015
- Responsible for data capturing, JDE entries, and engineering administration.
Technical Assistant
Matjhabeng Local Municipality
07.2007 - 11.2011
- Coordinated maintenance and project data for Roads, Stormwater, and Building sections.
- Worked with Supply Chain for requisitions and work orders.
- Prepared reports, minutes, and submissions for management.
- Maintained departmental records, attendance registers, and leave schedules.
Programme Coordinator
Damelin Group (Welkom Campus)
01.2005 - 06.2007
- IT Technician (Trainee) and Computer Literacy Facilitator.
- Assessor (ETDP SETA accredited).
- Coordinated exams, results, certifications, and graduation events.
PR Assistant & Promoter
ProComm
02.2004 - 12.2004
- Provided PR assistance and promotional support for events and campaigns.
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company
Manager Performance Management and Continuous Improvement at Kebabangan Petroleum Oil Company (KPOC)Manager Performance Management and Continuous Improvement at Kebabangan Petroleum Oil Company (KPOC)