Bogaleng Thsehla

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Facilitated training sessions for subcontractors on new industry standards, improving overall project quality.
• Maintained rigorous financial records, ensuring transparency and accuracy in billing and payments.
• Developed comprehensive project reports for stakeholders, providing insights into progress and challenges.
• Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
• Delivered high level of service to all customers and effectively resolved issues.
• Streamlined communication channels between subcontractors and main contracting team, enhancing collaboration.
• Enhanced safety standards with rigorous oversight of subcontractor compliance with health and safety regulations.

Capturing members details, doing attendance reports, setting up meetings, recording expenses

Computer skill development, updating computer software and doing maintenance and troubleshooting.