Bobo Emily Mathe
Fraud Specialist
Pretoria
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1825
1825
years of professional experience
1
1
Certification
1
1
Language
Work History
Fraud Specialist
Absa Bank
Pretoria
01.201 - Current
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
- Developed fraud risk assessments for new products, safeguarding against exploitation.
- Conducted regular audits of fraud controls, ensuring compliance with regulatory standards and identifying areas for improvement.
- Improved team's response time to fraud alerts by streamlining communication process.
- Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed transactions and receipts to identify any suspicious activity.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Facilitated cross-departmental workshops on fraud prevention, fostering culture of awareness and vigilance.
- Pioneered adoption of biometric verification technologies, significantly reducing identity theft incidents.
- Initiated feedback loop for fraud alerts, refining detection methods over time.
- Optimized fraud investigation workflows, accelerating resolution times and minimizing customer impact.
Credit Application Fraud Acting Manager
Absa Bank
Pretoria
01.2020 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Scoring Agent
Absa Bank
Pretoria
01.2011 - 12.2011
- Current debt repayment and the behavior
- Credit history and affordability
- Maintain the customer CIF with any changes
- Customer risk profile
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Conducted regular performance reviews with team members to identify areas for development.
- Increased customer satisfaction with personalized follow-up strategies.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Certified Fraud Examiner NQF 7 - Law, Fraud Prevention and Deterrence, Financial Transactions, Fraud Investigation
AFRICA TRANING ACADEMY
Pretoria 04.2024 - 04.2024
Higher Certificate in Criminal Justice NQF 5 - Introduction to Criminology, Forensic Methods and Techniques, Introduction to Law, Fundamental Principles of Basic Accounting, Financial Legislative Requirements, Financial Planning
UNISA
Pretoria 09.2023 - 09.2023
National Certificate: Banking Service Advice NQF 5 - Business Management, Banking Advice, Economic Fundamentals, Fundamental Principles of Basic Accounting, Financial Legislative Requirements, Financial Planning
Milpark Business School
Pretorai 12.2011 - 12.2011
National Senior Certificate - English, Setswana, Accounting, Life Orientation, Mathematical Literacy, Economics, Business Studies
Hosea Kekana High School
Hammanskraal 12.2008 - 12.2008
Skills
Customer service and care
Problem-solving skills
Polite communication skills
Goal-oriented mindset
Internet savvy
Problem-solving aptitude
Multitasking
Team building
Certification
Certified Fraud Examiner
Denomination
Tokologo Baptist Church
References
- Shine Buthelezi, Head Fraud Operations, 076 062 4459
- Tshilidzi Raphunga, Manager, 064 880 3208
- Anastacea Klassen, Team Leader, 076 462 3757
Personal Information
- ID Number: 9102120537084
- Health Status: Excellent
- Date of Birth: 12/02/91
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Single
- Religion: Christian
Timeline
Certified Fraud Examiner NQF 7 - Law, Fraud Prevention and Deterrence, Financial Transactions, Fraud Investigation
AFRICA TRANING ACADEMY
04.2024 - 04.2024
Higher Certificate in Criminal Justice NQF 5 - Introduction to Criminology, Forensic Methods and Techniques, Introduction to Law, Fundamental Principles of Basic Accounting, Financial Legislative Requirements, Financial Planning
UNISA
09.2023 - 09.2023
Credit Application Fraud Acting Manager
Absa Bank
01.2020 - 12.2020
National Certificate: Banking Service Advice NQF 5 - Business Management, Banking Advice, Economic Fundamentals, Fundamental Principles of Basic Accounting, Financial Legislative Requirements, Financial Planning
Milpark Business School
12.2011 - 12.2011
Scoring Agent
Absa Bank
01.2011 - 12.2011
National Senior Certificate - English, Setswana, Accounting, Life Orientation, Mathematical Literacy, Economics, Business Studies
Hosea Kekana High School
12.2008 - 12.2008
Fraud Specialist
Absa Bank
01.201 - Current
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