Travelling, Shopping, Reading, Online Research, Wigs making, Coaching, Bricolage, Makeovers, Events planning
Blonde Irma Oloumoussie
Customer Service Consultant
Cape Town
Summary
Dynamic Customer Service Consultant with extensive experience in addressing customer needs and effectively cross-selling company offerings. Committed to delivering exceptional support by remaining well-informed on company policies and employing targeted questioning techniques to swiftly identify and resolve issues. Proven track record of consistently surpassing performance targets, demonstrating strong dedication to customer satisfaction and business success. Passionate about fostering positive relationships that drive loyalty and enhance the overall customer experience.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Customer Service Consultant (Coach)
Lufthansa InTouch
11.2022 - Current
- Prompt reaction & response to flights irregularities, technical support & operational incidents, Tracing, Manage bookings, rebookings & cancellations, quotations, Current flight updates, Refunds & compensations, Check-in, Baggage, Extra services like seats, pets & sports equipment reservation, Miles & More.
Sales and Marketing Rep: French countries
Merge Afrik
10.2017 - 01.2022
- Build up a business by identifying new business prospects (English and mostly in Francophone zone) and selling M.A. consulting, services and opportunities to them. Maintain relationships with current clients and build and maintain relationships with new clients.
Senior Sales Executive
Spintelligent (Pty)
01.2013 - 01.2016
- Conducting market research to identify selling possibilities (Events delegates and sponsorship options) and evaluate their needs. Actively seeking out new sales opportunities through inbound, cold calling, events networking and social media.
- Part-Time.
Customer Service Admin & Coordinator
Translogifret
01.2011 - 01.2012
- Build relationships with key employees among customers, create plans to address clients’ business needs, advise clients on creating profitable processes. Act as point of contact for complaints and escalate issues as appropriate, ensure both the company and clients adhere to contract terms.
Accounts Admin and Bookkeeper
Diesel Exploration Services
06.2003 - 08.2005
- Recording day to day financial transactions and completing the posting process, verifying that transactions are recorded in the correct day book, suppliers, ledger, customer ledger and general ledger and bringing the books to the trial balance stage.
Accountant Assistant
Flash Paint
01.2003 - 06.2003
- To maintain Financial Records, Prepare Invoices and Reports, Reconcile Accounts, Assist with Payroll, work closely with accountants and financial managers to execute various accounting tasks and resolve discrepancies in financial records.
Receptionist
Garden Phile Hotel
01.2001 - 01.2003
- Guests Reception, check-in and check-out processes, and provide informing guests about hotel services and local attractions, Reservations Management: Handling room bookings, manage cancellations, and update reservation systems to ensure accurate records, Addressing guest inquiries and complaints promptly, ensuring a high level of customer satisfaction throughout their stay. Maintain an organized front desk, process payments, and prepare bills for guests. Working with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
Education
Certificates - Baggage, Lufthansa Group Airlines Training & Products Package, Data Protection, Cyber Security Awareness, Dangerous Goods, Miles & More
Lufthansa InTouch Training Department
Certificate - Call Centre
Cornway Training
Diploma - Accounts Admin
CAD Training
Advanced Vocational Diploma - undefined
Superior Institute of Commerce and Management
Matric / Baccalaureat / BAC - undefined
Technical High School Poaty Bernard
Skills
Customer complaint resolution
References
- Jade, Weitz, M., +27 21 713 0627, Merge Afrik
- Jean-Tite, M, M., +27 72 133 5600, Spintelligent (Pty)
- I., Kazadi, Ms, irma@translogifret.com, Translogifret
- Nickelton, Rusere, M., +27 21 424 1230, Cornway Training
Section name
I am very perseverant, hardworking and most importantly I always have a high level of commitment, a goal getter who always strives to do my best in every endeavour.
Affiliations
Forever Living Products
Interests
https://facebook.com/ObiFashion
OBI Fashion is your one stop fashion shop platform from head to toe.
Timeline
Customer Service Consultant (Coach)
Lufthansa InTouch
11.2022 - Current
Sales and Marketing Rep: French countries
Merge Afrik
10.2017 - 01.2022
Senior Sales Executive
Spintelligent (Pty)
01.2013 - 01.2016
Customer Service Admin & Coordinator
Translogifret
01.2011 - 01.2012
Accounts Admin and Bookkeeper
Diesel Exploration Services
06.2003 - 08.2005
Accountant Assistant
Flash Paint
01.2003 - 06.2003
Receptionist
Garden Phile Hotel
01.2001 - 01.2003
Certificate - Call Centre
Cornway Training
Diploma - Accounts Admin
CAD Training
Advanced Vocational Diploma - undefined
Superior Institute of Commerce and Management
Matric / Baccalaureat / BAC - undefined
Technical High School Poaty Bernard
Certificates - Baggage, Lufthansa Group Airlines Training & Products Package, Data Protection, Cyber Security Awareness, Dangerous Goods, Miles & More
Lufthansa InTouch Training Department
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