BLESSINGS NQOBILE GWALA
Berea
Summary
Dedicated Waiter with 6+ years of experience in fast-paced dining, consistently enhancing customer satisfaction through exceptional service and effective communication. Adept at adapting to diverse restaurant concepts while upholding high standards of quality and professionalism. Proven ability to build rapport with guests, resulting in repeat business and positive dining experiences.
Overview
7
7
years of professional experience
Work History
Waiter
Bowld Restaurant
Johannesburg
01.2022 - Current
- Maintained professionalism in greeting clients and visitors consistently.
- Handles setup, service, and breakdown tasks for each outlet as directed by managers.
- Removes all soiled service items from stations.
- Executed restaurant procedures in alignment with PSO standards.
- Providing support to patrons prior to table departure.
- Brief guests on daily specials.
- Demonstrated aptitude for handling feedback effectively.
- Enhanced listening abilities.
- Ensured proper maintenance of glassware, cutlery and stock items.
- Ensured maximum guest comfort while promoting sales.
- Delivered exceptional food and beverage service in restaurant and lounge.
- Performed in-depth analysis of service delivery.
- Enhanced communication and reporting structures to facilitate service implementation.
- Provides leadership and guidance to Assistant Waiters for skill enhancement.
- Ensured cleanliness and integrity of assigned station.
- Communicated with managers and wait staff to discuss menu updates and specials.
- Demonstrated expertise in a variety of wines, beers, and other alcoholic beverages served at the bar.
Waiter
Calistos
01.2018 - 01.2022
- Demonstrated consistent professionalism when welcoming clients and visitors.
- Oversees configuration, servicing, and dismantling processes for various outlets based on managerial guidance.
- Cleared all used service items from stations.
- Complied with PSO standards in executing restaurant operations.
- Aided patrons with any needs before departing tables.
- Informed guests about daily specials.
- Refined auditory comprehension.
- Maintained organization and quality of glassware, cutlery and inventory.
- Optimized guest comfort while driving sales growth.
- Provided outstanding food and beverage service in dining area.
- Maintained station cleanliness consistently.
- Showcased extensive knowledge of wines, beers, and various alcoholic drinks served at the bar.
Education
Certificate of Proficiency - Personal Safety and Social Responsibilities
STCW Online
Online12-2024
Wine Certificate -
Wines of South Africa
Johannesburg, South Africa01.2021
Matric - Grade 12
Orlando High School
Johannesburg, South Africa01.2007
Skills
- Adaptability under pressure
- Effective multitasking
- Active listening ability
- Food safety compliance
Languages
Isizulu
English
References
Bruce, Restaurant Manager, Bowld Restaurant, +27 73 611 5149
Hobbies and Interests
- Reading
- Traveling
- Researching
Personal Information
- Passport Number: A10131463
- Date of Birth: 02/18/87
- Gender: Male
- Marital Status: Single
Timeline
Waiter
Bowld Restaurant
01.2022 - Current
Waiter
Calistos
01.2018 - 01.2022
Certificate of Proficiency - Personal Safety and Social Responsibilities
STCW Online
Wine Certificate -
Wines of South Africa
Matric - Grade 12
Orlando High School
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