Open To Work
Blessings Ndlovu
Gwanda
Work Preference
Summary
Dynamic hospitality professional with a strong track record in driving revenue growth and enhancing customer satisfaction. Proven ability to leverage effective communication and problem-solving skills to optimize operational efficiency and foster a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Bar - Waiter
Queen Anne
07.2024 - Current
- Taking orders accurately
- Processed payments and transactions accurately
- Ensuring customer satisfaction
- Addressed special requests and complaints to ensure customer satisfaction
- Promoted additional menu items to enhance sales
- Working efficiently to ensure quick table turns
- Maintain a clean and organized dining area
- Coordinated service delivery and operations to enhance dining experience
- Oversaw inventory tracking and organization
Head waiter
Grant Hyatt Hotel & Residences Emirates Pearl
09.2022 - 07.2024
- Exceptional customer service
- Handling customer complaints and queries
- Scheduling duty roster and assigning waiter duties
- Coordinate with wait staff about available seating options
- Implemented strategies enhancing daily operational efficiency.
- Implemented programs increasing customer retention rates.
- Developed initiatives driving revenue growth across service areas.
- Created plans to boost sales growth through targeted campaigns.
Supervisor
Casa Cerveza Restaurant and Bar
09.2020 - 08.2022
- Exhibit excellent guest service skills.
- Sales Growth; drive revenue growth through effective up-selling, wine pairing and menu knowledge.
- Time Management; Ability to prioritize tasks, manage time effectively and maintain high level of service skills.
- Present a calm demeanour that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
- Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
- Complete transactions by greeting each guest, identifying the guest's request, operating pointof sale terminals, making change accurately, and thanking guests.
- Ensure the security of all cash, receipts, tickets, and computer systems.
- Clean and maintain the exterior and interior areas of the restaurant.
Banqueting/ Staff Trainee Manager
Event Classic Catering Company
05.2016 - 06.2019
- Ensure smooth execution of projects and processes
- Participate in strategic planning and decision making processes
- Meet deadlines and deliver high quality results
- Event planning
- Client Liaison
- Event Logistics
- Budget Management
- Quality control
- Event Marketing
- Vendor Management
- Team Leadership
Waiter/ Bartender
Premier Hotel ORT Kempton Park
05.2011 - 04.2016
- Crafting Signature Cocktails
- Oversaw daily bar operations, enhancing service quality and customer satisfaction
- Coordinated service delivery and operations, streamlining processes for improved guest experiences
- Cultivated strong customer relations, fostering loyalty and repeat business
- Menu Development
- Cocktail Competitions
- Inventory management
Education
Diploma - Learning and Development
Alison
Online01-2026
Diploma - Supervision
Alison
Online01-2026
Certificate in Physio Therapy Technician -
Newton Training Centre
Abu Dhabi08-2023
Certificate of Essential Food Safety -
Abu Dhabi Agriculture And Food Safety Authority
Abu Dhabi12-2022
Skills
- Beverage Service
- Drink Recommendations
- Menu Adaptation
- Allergy Management
- Sales strategies
- Customer service
- Effective communication
- Active Listening
- Relationship management
- Problem Solving
- Decision-making
- Team leadership
- Conflict resolution
Timeline
Bar - Waiter
Queen Anne
07.2024 - Current
Head waiter
Grant Hyatt Hotel & Residences Emirates Pearl
09.2022 - 07.2024
Supervisor
Casa Cerveza Restaurant and Bar
09.2020 - 08.2022
Banqueting/ Staff Trainee Manager
Event Classic Catering Company
05.2016 - 06.2019
Waiter/ Bartender
Premier Hotel ORT Kempton Park
05.2011 - 04.2016
Diploma - Learning and Development
Alison
Diploma - Supervision
Alison
Certificate in Physio Therapy Technician -
Newton Training Centre
Certificate of Essential Food Safety -
Abu Dhabi Agriculture And Food Safety Authority