Blessing Makgotso Malaka
BARISTA,CHEF,WAITER,TELLER
EKURHULENI
Summary
Dynamic hospitality professional with extensive experience at McDonald's Restaurant, excelling in beverage preparation and exceptional customer service. Proven ability to enhance guest experiences and efficiently manage teams, leading to increased customer satisfaction. Skilled in espresso machine operation and adept at training staff, fostering a collaborative and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Barista,Chef,waiter,teller
McDonald's Restaurant
02.2021 - 10.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Head Waiter
Bennigan's Restaurant
04.2019 - 11.2020
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
Education
High School Diploma -
BUHLEBEMFUNDO SECONDARY SCHOOL
TSAKANE 04.2001 -
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Coffee expertise
Menu memorization
Latte art
Time management
Team player
Order taking
Ordering procedures
Cleanliness
Adaptive and creative
Exceptional customer service
Certification
COMPUTER
Timeline
Barista,Chef,waiter,teller
McDonald's Restaurant
02.2021 - 10.2024
COMPUTER
05-2019
Head Waiter
Bennigan's Restaurant
04.2019 - 11.2020
High School Diploma -
BUHLEBEMFUNDO SECONDARY SCHOOL
04.2001 -
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