Blessing Sanyamahwe
Restaurant (FOH)
Durban
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Waitron to Front of House Manager
Attikos Greek Restaurant
Durban
2022.10 - Current
- Worked well in a team setting, providing support and guidance.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Restaurant Waiter
Peron Peron Argentinian Grill
Durban
2021.06 - 2022.09
- Worked flexible hours across night, weekend and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by balancing waiting tables and making drinks in the bar
- Proved successful working within busy hours of the day
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Waitron To Front of House Manager
Cafe La Plage Fine Dining Restaurant
Durban
2019.09 - 2021.03
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led and directed team members on effective methods, operations, and procedures.
- Used GAAP Point of Sale for operations.
Waitron
Mythos Greek Restaurant
Durban
2017.10 - 2019.08
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitron
Old Town Italy
Durban
2015.06 - 2017.09
- Proved successful working within tight deadlines and a fast-paced environment.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitron
Ninos Italian
Durban
2012.03 - 2015.06
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in Micros Point of Sale.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
Arts And Entertainment Management
Thornhill High School
Zimbabwe 2006.01 - 2012.02
Skills
Point of Sale (POS) system operation (Micros,Pilot,Gaap)
Languages
Shona
Advanced (C1)
English
Advanced (C1)
IsiZulu
Intermediate (B1)
Certification
Event and Styling
Timeline
Waitron to Front of House Manager
Attikos Greek Restaurant
2022.10 - Current
Restaurant Waiter
Peron Peron Argentinian Grill
2021.06 - 2022.09
Event and Styling
2020-09
Waitron To Front of House Manager
Cafe La Plage Fine Dining Restaurant
2019.09 - 2021.03
Waitron
Mythos Greek Restaurant
2017.10 - 2019.08
Waitron
Old Town Italy
2015.06 - 2017.09
Waitron
Ninos Italian
2012.03 - 2015.06
Arts And Entertainment Management
Thornhill High School
2006.01 - 2012.02
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